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To turn captions on or off for your workspace, open Manage Workspace in your Sendspark menu and toggle the Captions setting at the bottom. This global setting applies only to future videos: existing videos won’t change, and captions can only be switched on or off, not edited. For an older video, toggle captions individually from that video’s edit page.

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Key takeaways

  • The workspace Captions toggle (Manage Workspace) applies globally, but only to future videos.
  • Captions can only be turned on or off — they cannot be edited.
  • Videos created before the change won’t update. A Dynamic Video Campaign launched with captions must be recreated to change them.
  • To change captions on an older video, open it, click the three-dot menu on the edit page, and toggle Captions (videos recorded before 2/13/24 are unavailable).

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Important Notes

  • Applies globally: This setting affects all videos in your workspace, but only for future videos.
  • Captions cannot be edited: You can only turn them off or on.
  • Existing videos won’t change: Any videos created before updating this setting will not be updated.
  • Dynamic Campaigns: If you’ve already launched a Dynamic Video Campaign with captions enabled and later turn captions off, the old campaign will not update. You’ll need to create a new campaign for the change to apply.
  1. Head to your menu and click on Manage Workspace: https://sendspark.com/settings/workspace
Sendspark menu with Manage Workspace option highlighted
  1. Scroll down and you’ll find the Captions handle at the bottom:
Workspace settings page with Captions toggle switch at bottom Your viewers will now have the option to click [c] to display captions on all new videos created from this point. And, if you have autoplay enabled on your videos, captions will display automatically, so they can read your video even before they click for sound. Note: The Global Settings Captions option only works on future videos. If you need to change this setting in older videos kindly follow the next steps
  1. Click on the video you want to have the setting changed:
Sendspark video library with video selected for editing
  1. Once the EDIT page has loaded, click on the 3 dots on the top Navbar and then toggle the Captions setting as needed:
Video edit page with three-dot menu and Captions toggle option Videos recorded before 2/13/24 will be unavailable:
​ Message indicating videos recorded before February 13, 2024 unavailable

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Frequently asked questions

No. The global Captions setting only affects future videos. Any videos created before you update the setting will not change.
No. You can only turn captions on or off — the captions themselves cannot be edited.
Viewers can click [c] to display captions on new videos. If you have autoplay enabled, captions display automatically, so viewers can read your video even before they click for sound.
If you already launched a Dynamic Video Campaign with captions enabled and later turn captions off, the existing campaign won’t update. Create a new campaign for the change to apply.
Open the video, click the three dots on the top navbar of the edit page, and toggle the Captions setting as needed. Note that videos recorded before 2/13/24 are unavailable.
Updated July 2026.