Use the Team Insights dashboard to see how your whole team’s videos are performing: top performers, the member leaderboard, saved reports, and PDF export.
Team Insights is your workspace-level analytics dashboard. Instead of opening one video at a time, you see how everyone’s videos performed together: who sent the most videos, whose videos get watched, and which content earns the most clicks. Open it from Team Insights in the left sidebar.
Team Insights is in beta. The dashboard is live and its numbers are real, but we’re still adding widgets and refining the experience. You’ll see a Beta label next to it in the sidebar. The Add widget drawer also lists widgets we’re still building, which show a coming soon placeholder once added. See what’s available today below.
Click Team Insights in the left sidebar. The dashboard loads with your saved layout and your last-used reporting period.
While Team Insights is in beta it takes the place of Team Overview in the sidebar, so you’ll find your team’s numbers here instead. Most figures Team Overview showed have a widget on this dashboard, which you can add from Add widget. One difference to plan around: Team Overview reported all-time totals, while Team Insights reports on a period reaching back at most 180 days, so all-time figures aren’t available here yet.
The range control in the header sets the window for every widget on the dashboard at once. You can pick:
Last 7 days
Last 30 days
Last 90 days, the default
Custom range, any start and end date, going back up to 180 days from today
If we hold less data than the range you asked for, the header names the range actually covered and notes that it was shortened from the range you picked. That’s a data-availability limit, not an error: the numbers on screen are correct for the shorter window shown.
Two dropdowns sit in the toolbar, and both narrow every widget at once:
All members: pick a member to see only the campaigns they created. Members are listed alphabetically, and the list has a search box that matches first name, last name, or email address. Anyone without a name shows their email instead.
All campaigns: pick a campaign to see only that one. Search by the campaign’s current title, the same name you see on the widgets. If you renamed a video, search for the new name, not the old one.
Both searches ignore capitalisation. When a search matches more results than the dropdown can show at once, it asks you to refine your search rather than quietly cutting the list short, so type a little more of the name.You can apply one, both, or clear them independently. Filters are temporary: they reset when you leave the dashboard and are not stored inside a saved report.
Four cards, each naming the #1 member for one measure over the selected period:
Card
What it ranks
Shown as
Most views
Total views their videos earned
Number of views
Best conversion
Share of viewers who clicked a call-to-action
% CTA rate
Most active
Number of videos they created
Videos sent
Most engaging
Average share of each video watched
% average watch
Each card is ranked on its own, so one member can lead every card or none of them. A card stays blank only while nobody qualifies for that measure yet. Nobody can hold a CTA rate, for example, until their videos have been viewed.Once there are views to divide by, a card crowns a leader even when the winning figure is 0%. A Best conversion card reading 0% means the team’s videos were viewed but nobody clicked a call-to-action, not that the card is broken. When the whole period has no activity, the widget shows a single empty state instead of four blank cards.
The leaderboard lists your team members with four columns:
Videos: videos the member created in the period
Views: how many times their video pages were opened
CTAs: call-to-action clicks their videos earned
Likes: thumbs-up likes currently in place on their videos
Click any column heading to rank by it. Ranking is always highest-first, the top three get 🥇🥈🥉, and your own row is tagged you. Under each name you’ll see their job title, or Workspace owner for the owner.Teams of ten or fewer are shown in full, including members sitting at zero. In a larger workspace the board shows the top ten members who have a number in the column you sorted by, and the footnote tells you how many of your members are on display, reading something like Showing 4 of 53 members. Sort by a different column to surface whoever leads it.
The footnote “Views count per video: one visit on two videos counts twice” explains why the leaderboard’s views can add up to more than the workspace total elsewhere on the dashboard. The leaderboard counts views per video, so one person who opens two of your videos is counted on both.
Attribution follows the campaign creator. A member’s figures cover the campaigns they created, and never change hands afterwards.
The period selects videos, not events. A member’s figures cover the videos they created inside the window you chose. Views that land later on an older video don’t pull that video back into the report, which is why a longer period can show more views without anyone having watched anything new.
Videos counts what the member created, whether or not anyone watched. A member whose videos went unwatched still shows the videos they made.
Views counts video page opens, the same way the per-video Analytics modal does. Opening a page is not the same as playing the video.
Likes counts likes that are still in place. If a viewer likes a video and then removes the like, it doesn’t count, and liking twice doesn’t count twice.
CTA rate counts people, not clicks: the share of unique viewers who clicked a call-to-action. One viewer clicking twice is one conversion.
Average watch is weighted across every video and visit in the period, so in a busy workspace one fully-watched video can’t outweigh hundreds that were watched most of the way through. Small samples still swing hard: a member with a single view that ran to the end shows 100% average watch.
Rates are left blank, never zero, when there’s nothing to divide by. A member with no views yet shows an empty CTA rate rather than 0%.
Team Insights isn’t real time. Figures pass through a few layers of caching, so give a new video or a fresh view two to three minutes to appear. If a member is missing from the leaderboard altogether, that usually means they have nothing in the period you’ve selected rather than that their numbers are lost.
Add widget opens a drawer with everything available, grouped by category and led by the set recommended for your workspace. The drawer stays open so you can add several in a row, and it has a search box. Press / to jump into it. Your dashboard starts with KPI cards, Activity over time, Top performers, Member leaderboard, and Top videos.
Drag a widget by the handle in its header to move it, and drag its bottom-right corner to resize. The grid reflows around it.
Remove a widget with the ✕ in its top-right corner. Adding it back later restores it with its default size.
Reset layout puts the recommended set back.
Layout changes save on their own. The toolbar confirms with All changes saved.Which widgets you can add depends on your plan. On Solo the dashboard shows the recommended set, and the rest of the widgets appear in the drawer marked as premium with an upgrade prompt, so you can see what’s included before you move up. Growth, Team, and Business include every widget.
These twelve widgets are reporting live data today:
Widget
What it shows
KPI cards
Total views, engagement rate, conversion rate, watch completion, and CTA clicks for the period
Activity over time
Plays and engagement plotted across the timeframe
Trend summary
How the period compares with the one before it
Top performers
The #1 member for each of four measures
Member leaderboard
Every member’s videos, views, CTAs, and likes
Top videos
Your best-performing videos, with detail
Content insights
How your content is performing overall
Conversion rates
Conversion ratios for the period
Geographic distribution
Where your viewers are located
Device breakdown
Viewers by device type
Browser breakdown
Viewers by browser
OS breakdown
Viewers by operating system
Because Team Insights is in beta, the drawer also lists widgets we’re still building. You can add them to your layout, but they’ll show a coming soon placeholder instead of data: Watch funnel, Conversion funnel, Engagement depth, Source breakdown, Top referrers & UTM, Engagement score distribution, Multi-stage funnel, AI insights, and Hot leads.
A report is a named dashboard layout, so you can keep one view for your weekly team review and another for a single campaign.Open the Report dropdown in the header to switch between your reports, or to:
New report: save the current layout under a name
Duplicate: copy the report you’re on as a starting point
Rename: rename the current report
On any report other than Default you also get Set as default, to make it the one that opens first, and Delete. The Default report itself can be reset but never deleted, which is why those two actions don’t appear while you’re on it.Reports save as you work, so treat them as shared rather than private. If another member opens the same report and rearranges it, their layout can replace yours. Private, per-member reports are on the roadmap. Until then, if you want an arrangement nobody else will disturb, save it under a name your team knows to leave alone.Workspace owners and admins can see every member’s saved reports, so don’t treat a report name as somewhere to keep something to yourself.
Click Export PDF to save the dashboard as it appears. The widgets, the reporting period, and any filters you applied are all named in the export, so the file still makes sense weeks later. Wait until the widgets have finished loading before exporting, so nothing lands in the file half-drawn.
Team Insights is in beta and the Add widget drawer lists everything planned for the dashboard, including widgets we haven’t finished. Adding one keeps its place in your layout and it will start reporting as soon as it ships, so there’s no need to add it again. See which widgets are available for the current list.
Where did Team Overview go?
While Team Insights is in beta it takes the place of Team Overview in the sidebar. Your team’s numbers are all on this dashboard, and if one you relied on isn’t showing, add its widget from Add widget. Team Overview’s all-time totals are the one exception: Team Insights reports on a period reaching back at most 180 days.
Which plans include Team Insights?
All of them. On Solo the dashboard shows the recommended widget set, and the remaining widgets appear in the Add widget drawer marked as premium with an upgrade prompt. Growth, Team, and Business include every widget.
Why hasn't my latest video or view appeared yet?
Team Insights isn’t real time. Figures pass through a few layers of caching, so allow two to three minutes. If a member is missing from the leaderboard entirely, check the reporting period first: they may have created nothing inside the window you’ve selected.
Why does a member show videos but no views?
Videos counts what they created; views counts what recipients opened. A member who created videos that nobody has opened yet will show videos with zero views. It’s the most common pattern for videos sent in the last day or two.
Why is a member's CTA rate blank instead of 0%?
A rate needs viewers to divide by. Until someone has viewed that member’s videos there’s no denominator, so we leave the rate blank rather than credit them with a 0% they never earned. The same applies to average watch.
Why does Best conversion crown someone at 0%?
Because there were views to divide by, but no call-to-action clicks. A blank card means nobody has been viewed yet; a card reading 0% means the videos were watched and nobody clicked. Both are working as intended.
Do removed likes still count?
No. The Likes column counts likes that are currently in place. If a viewer likes a video and then unlikes it, the like disappears from the count, and liking, unliking, then liking again counts once rather than three times.
Why do the leaderboard's views add up to more than the workspace total?
The leaderboard counts views per video. One person who opens two of your team’s videos in the same visit is counted once on each video, so per-member views can sum to more than the workspace’s count of distinct visits.
Why does the header say my range was shortened?
You asked for a window that reaches further back than the data we hold. The dashboard shows the range it could actually cover and says what you originally asked for, so you’re never comparing a 90-day figure against a shorter one by accident.
My team has more than ten people. Where is everyone?
The board shows the top ten for whichever column you sorted by, and the footnote says how many of your members are on display. Sort by a different column to see who leads that one. Everyone is included in the ranking; only the display is trimmed.
Does filtering by member change the leaderboard?
Yes. Every widget on the dashboard, including the leaderboard and Top performers, follows the filters and the reporting period you’ve set.
I renamed a video and now I can't find it in the campaign filter
Search for its current title, the one shown on the widgets. The old name no longer matches. If you’ve only just renamed it, give it a moment before searching.
How do I find someone on a large team?
Type into the member dropdown’s search box. It matches first name, last name, and email address, and the list is alphabetical, so you don’t have to scroll to find anyone.
Are my saved reports private to me?
No, treat them as shared. Workspace owners and admins can see every member’s saved reports, and if another member opens the same report and rearranges it, their layout can replace yours. Private, per-member reports are on the roadmap. Until then, keep a layout you rely on under a name your team knows to leave alone.
Can my manager see the reports I've saved?
Yes, if they’re a workspace owner or admin. Saved reports are visible across the workspace rather than scoped to the member who created them.
How is this different from a single video's analytics?
The per-video Analytics modal answers “who watched this video”. Team Insights answers “how is the team doing” across every campaign in the period, broken down by the member who created it.
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Click any column heading to rank by it.`]}),`\n`,_jsxs(_components.li,{children:[`Everything is attributed to the `,_jsx(_components.strong,{children:`member who created the campaign`}),`, so a member’s numbers follow the videos they made.`]}),`\n`,_jsxs(_components.li,{children:[`Build the dashboard you want: add and rearrange widgets, save layouts as named `,_jsx(_components.strong,{children:`reports`}),`, and `,_jsx(_components.strong,{children:`export to PDF`}),`.`]}),`\n`,_jsxs(_components.li,{children:[`Every plan can open Team Insights. `,_jsx(_components.strong,{children:`Solo`}),` shows the recommended widget set, and `,_jsx(_components.strong,{children:`Growth`}),` and above unlock every widget.`]}),`\n`,_jsx(_components.li,{children:`Figures are cached, so allow two to three minutes for a new video or a fresh view to appear.`}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`open-team-insights`,children:`Open Team Insights`}),`\n`,_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Team Insights`}),` in the left sidebar. The dashboard loads with your saved layout and your last-used reporting period.`]}),`\n`,_jsx(Note,{children:_jsxs(_components.p,{children:[`While Team Insights is in beta it `,_jsx(_components.strong,{children:`takes the place of Team Overview`}),` in the sidebar, so you’ll find your team’s numbers here instead. Most figures Team Overview showed have a widget on this dashboard, which you can add from `,_jsx(_components.strong,{children:`Add widget`}),`. One difference to plan around: Team Overview reported all-time totals, while Team Insights reports on a period reaching back at most 180 days, so all-time figures aren’t available here yet.`]})}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/dashboard.png?fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=bc61c3517db2ef03621203a540bf4573`,alt:`The Team Insights dashboard on its default layout, showing KPI cards, activity over time, Top performers, Member leaderboard, and Top videos`,\"data-og-width\":`1032`,width:`1032`,\"data-og-height\":`1254`,height:`1254`,\"data-path\":`images/team-insights/dashboard.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/dashboard.png?w=280\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=1773a773f03a69508c48b01c00e00d3c 280w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/dashboard.png?w=560\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=ebae107294b244cbf08fb7d6b980df31 560w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/dashboard.png?w=840\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=571279608828fc1f2a7194e3f879f733 840w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/dashboard.png?w=1100\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=8d9125f64679538ac19e9738d3ceeb88 1100w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/dashboard.png?w=1650\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=100b03b453ad50b2713daae5f69eaed9 1650w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/dashboard.png?w=2500\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=2dd681e97f828df7222658ffd452448c 2500w`}),`\n`,_jsx(Heading,{level:`2`,id:`choose-your-reporting-period`,children:`Choose your reporting period`}),`\n`,_jsxs(_components.p,{children:[`The range control in the header sets the window for `,_jsx(_components.strong,{children:`every`}),` widget on the dashboard at once. You can pick:`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Last 7 days`})}),`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Last 30 days`})}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Last 90 days`}),`, the default`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Custom range`}),`, any start and end date, going back up to 180 days from today`]}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`If we hold less data than the range you asked for, the header names the range actually covered and notes that it was `,_jsx(_components.strong,{children:`shortened from`}),` the range you picked. That’s a data-availability limit, not an error: the numbers on screen are correct for the shorter window shown.`]}),`\n`,_jsx(Heading,{level:`2`,id:`focus-the-dashboard-with-filters`,children:`Focus the dashboard with filters`}),`\n`,_jsx(_components.p,{children:`Two dropdowns sit in the toolbar, and both narrow every widget at once:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`All members`}),`: pick a member to see only the campaigns they created. Members are listed alphabetically, and the list has a search box that matches first name, last name, or email address. Anyone without a name shows their email instead.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`All campaigns`}),`: pick a campaign to see only that one. Search by the campaign’s `,_jsx(_components.strong,{children:`current title`}),`, the same name you see on the widgets. If you renamed a video, search for the new name, not the old one.`]}),`\n`]}),`\n`,_jsx(_components.p,{children:`Both searches ignore capitalisation. When a search matches more results than the dropdown can show at once, it asks you to refine your search rather than quietly cutting the list short, so type a little more of the name.`}),`\n`,_jsx(_components.p,{children:`You can apply one, both, or clear them independently. Filters are temporary: they reset when you leave the dashboard and are not stored inside a saved report.`}),`\n`,_jsx(Heading,{level:`2`,id:`top-performers`,children:`Top performers`}),`\n`,_jsxs(_components.p,{children:[`Four cards, each naming the `,_jsx(_components.strong,{children:`#1`}),` member for one measure over the selected period:`]}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Card`}),_jsx(_components.th,{children:`What it ranks`}),_jsx(_components.th,{children:`Shown as`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Most views`})}),_jsx(_components.td,{children:`Total views their videos earned`}),_jsx(_components.td,{children:`Number of views`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Best conversion`})}),_jsx(_components.td,{children:`Share of viewers who clicked a call-to-action`}),_jsx(_components.td,{children:`% CTA rate`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Most active`})}),_jsx(_components.td,{children:`Number of videos they created`}),_jsx(_components.td,{children:`Videos sent`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Most engaging`})}),_jsx(_components.td,{children:`Average share of each video watched`}),_jsx(_components.td,{children:`% average watch`})]})]})]}),`\n`,_jsx(_components.p,{children:`Each card is ranked on its own, so one member can lead every card or none of them. A card stays blank only while nobody qualifies for that measure yet. Nobody can hold a CTA rate, for example, until their videos have been viewed.`}),`\n`,_jsxs(_components.p,{children:[`Once there are views to divide by, a card crowns a leader even when the winning figure is 0%. A `,_jsx(_components.strong,{children:`Best conversion`}),` card reading 0% means the team’s videos were viewed but nobody clicked a call-to-action, not that the card is broken. When the whole period has no activity, the widget shows a single empty state instead of four blank cards.`]}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/top-performers.png?fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=05295165fe3705be9a7ee22d15e2c5d5`,alt:`The Top performers widget with a card for each measure: Most views, Best conversion, Most active, and Most engaging`,\"data-og-width\":`514`,width:`514`,\"data-og-height\":`274`,height:`274`,\"data-path\":`images/team-insights/top-performers.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/top-performers.png?w=280\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=b35938ba9f59993ceedaeafb74d68ec4 280w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/top-performers.png?w=560\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=f62aa27799c36cd1bd607b9f73c21ace 560w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/top-performers.png?w=840\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=fd31899e14fa6b0dcdf96ae79e57d311 840w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/top-performers.png?w=1100\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=cdd41997b9ddb71bb074c81de5fd79f9 1100w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/top-performers.png?w=1650\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=448d8f1f76444389d8778474e91180ef 1650w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/top-performers.png?w=2500\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=7d060dae7e3862ae78ac1276162c02e4 2500w`}),`\n`,_jsx(Heading,{level:`2`,id:`member-leaderboard`,children:`Member leaderboard`}),`\n`,_jsx(_components.p,{children:`The leaderboard lists your team members with four columns:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Videos`}),`: videos the member created in the period`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Views`}),`: how many times their video pages were opened`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`CTAs`}),`: call-to-action clicks their videos earned`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Likes`}),`: thumbs-up likes currently in place on their videos`]}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`Click any column heading to rank by it. Ranking is always highest-first, the top three get 🥇🥈🥉, and your own row is tagged `,_jsx(_components.strong,{children:`you`}),`. Under each name you’ll see their job title, or `,_jsx(_components.strong,{children:`Workspace owner`}),` for the owner.`]}),`\n`,_jsxs(_components.p,{children:[`Teams of ten or fewer are shown in full, including members sitting at zero. In a larger workspace the board shows the top ten members who have a number in the column you sorted by, and the footnote tells you how many of your members are on display, reading something like `,_jsx(_components.strong,{children:`Showing 4 of 53 members`}),`. Sort by a different column to surface whoever leads it.`]}),`\n`,_jsx(Note,{children:_jsxs(_components.p,{children:[`The footnote `,_jsx(_components.strong,{children:`“Views count per video: one visit on two videos counts twice”`}),` explains why the leaderboard’s views can add up to more than the workspace total elsewhere on the dashboard. The leaderboard counts views per video, so one person who opens two of your videos is counted on both.`]})}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/member-leaderboard.png?fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=7b5a30e815945842d38658537d396b72`,alt:`The Member leaderboard sorted by Views, with medals on the top three members and a you chip marking your own row`,\"data-og-width\":`502`,width:`502`,\"data-og-height\":`272`,height:`272`,\"data-path\":`images/team-insights/member-leaderboard.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/member-leaderboard.png?w=280\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=08d4f5901c4f40f6061da4883750d58c 280w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/member-leaderboard.png?w=560\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=b00d0b4649070baee0704e75f75f267e 560w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/member-leaderboard.png?w=840\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=95ccae4b7470b56a43487dc98f03b737 840w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/member-leaderboard.png?w=1100\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=a2778f122b19bb33e8cd34633279ccee 1100w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/member-leaderboard.png?w=1650\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=daa49924f8ff6480ebcbdf0b2d6dabf7 1650w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/member-leaderboard.png?w=2500\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=61163545cd77f6102e91296a9c923cb2 2500w`}),`\n`,_jsx(Heading,{level:`2`,id:`how-each-metric-is-counted`,children:`How each metric is counted`}),`\n`,_jsx(_components.p,{children:`Team Insights is specific about what counts:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Attribution follows the campaign creator.`}),` A member’s figures cover the campaigns they created, and never change hands afterwards.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`The period selects videos, not events.`}),` A member’s figures cover the videos they created inside the window you chose. Views that land later on an older video don’t pull that video back into the report, which is why a longer period can show more views without anyone having watched anything new.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Videos`}),` counts what the member created, whether or not anyone watched. A member whose videos went unwatched still shows the videos they made.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Views`}),` counts video page opens, the same way the per-video `,_jsx(_components.a,{href:`/how-to-understand-video-analytics`,children:`Analytics modal`}),` does. Opening a page is not the same as playing the video.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Likes`}),` counts likes that are still in place. If a viewer likes a video and then removes the like, it doesn’t count, and liking twice doesn’t count twice.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`CTA rate`}),` counts people, not clicks: the share of unique viewers who clicked a call-to-action. One viewer clicking twice is one conversion.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Average watch`}),` is weighted across every video and visit in the period, so in a busy workspace one fully-watched video can’t outweigh hundreds that were watched most of the way through. Small samples still swing hard: a member with a single view that ran to the end shows 100% average watch.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Rates are left blank, never zero,`}),` when there’s nothing to divide by. A member with no views yet shows an empty CTA rate rather than 0%.`]}),`\n`]}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`Team Insights isn’t real time. Figures pass through a few layers of caching, so give a new video or a fresh view two to three minutes to appear. If a member is missing from the leaderboard altogether, that usually means they have nothing in the period you’ve selected rather than that their numbers are lost.`})}),`\n`,_jsx(Heading,{level:`2`,id:`customize-your-dashboard`,children:`Customize your dashboard`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Add widget`}),` opens a drawer with everything available, grouped by category and led by the set recommended for your workspace. The drawer stays open so you can add several in a row, and it has a search box. Press `,_jsx(_components.code,{children:`/`}),` to jump into it. Your dashboard starts with KPI cards, Activity over time, Top performers, Member leaderboard, and Top videos.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Drag`}),` a widget by the handle in its header to move it, and drag its bottom-right corner to resize. The grid reflows around it.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Remove`}),` a widget with the `,_jsx(_components.strong,{children:`✕`}),` in its top-right corner. Adding it back later restores it with its default size.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Reset layout`}),` puts the recommended set back.`]}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`Layout changes save on their own. The toolbar confirms with `,_jsx(_components.strong,{children:`All changes saved`}),`.`]}),`\n`,_jsxs(_components.p,{children:[`Which widgets you can add depends on your plan. On `,_jsx(_components.strong,{children:`Solo`}),` the dashboard shows the recommended set, and the rest of the widgets appear in the drawer marked as premium with an upgrade prompt, so you can see what’s included before you move up. `,_jsx(_components.strong,{children:`Growth`}),`, `,_jsx(_components.strong,{children:`Team`}),`, and `,_jsx(_components.strong,{children:`Business`}),` include every widget.`]}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/add-widget-drawer.png?fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=6ff79a9ff971408137bcc093b1ef6a13`,alt:`The Add widget drawer open beside the dashboard, showing the recommended widgets for the workspace and the remaining ones grouped by category`,\"data-og-width\":`1783`,width:`1783`,\"data-og-height\":`1295`,height:`1295`,\"data-path\":`images/team-insights/add-widget-drawer.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/add-widget-drawer.png?w=280\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=d7c786d093800abedf1a71e18d5c1047 280w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/add-widget-drawer.png?w=560\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=d7d341196e941be6fbe00d614bb2cecc 560w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/add-widget-drawer.png?w=840\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=84c8c21c74f781c25e0e0a12489cd983 840w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/add-widget-drawer.png?w=1100\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=898a11fbe10aa16d17d9e4b4840e025f 1100w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/add-widget-drawer.png?w=1650\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=fa0c91253a66d41d177d5de6ff4b1835 1650w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/add-widget-drawer.png?w=2500\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=3abbb1a6b37b11ba35dafac9ad83940e 2500w`}),`\n`,_jsx(Heading,{level:`2`,id:`which-widgets-are-available`,children:`Which widgets are available`}),`\n`,_jsx(_components.p,{children:`These twelve widgets are reporting live data today:`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Widget`}),_jsx(_components.th,{children:`What it shows`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`KPI cards`})}),_jsx(_components.td,{children:`Total views, engagement rate, conversion rate, watch completion, and CTA clicks for the period`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Activity over time`})}),_jsx(_components.td,{children:`Plays and engagement plotted across the timeframe`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Trend summary`})}),_jsx(_components.td,{children:`How the period compares with the one before it`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Top performers`})}),_jsx(_components.td,{children:`The #1 member for each of four measures`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Member leaderboard`})}),_jsx(_components.td,{children:`Every member’s videos, views, CTAs, and likes`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Top videos`})}),_jsx(_components.td,{children:`Your best-performing videos, with detail`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Content insights`})}),_jsx(_components.td,{children:`How your content is performing overall`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Conversion rates`})}),_jsx(_components.td,{children:`Conversion ratios for the period`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Geographic distribution`})}),_jsx(_components.td,{children:`Where your viewers are located`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Device breakdown`})}),_jsx(_components.td,{children:`Viewers by device type`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Browser breakdown`})}),_jsx(_components.td,{children:`Viewers by browser`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`OS breakdown`})}),_jsx(_components.td,{children:`Viewers by operating system`})]})]})]}),`\n`,_jsxs(_components.p,{children:[`Because Team Insights is in beta, the drawer also lists widgets we’re still building. You can add them to your layout, but they’ll show a `,_jsx(_components.strong,{children:`coming soon`}),` placeholder instead of data: Watch funnel, Conversion funnel, Engagement depth, Source breakdown, Top referrers \u0026 UTM, Engagement score distribution, Multi-stage funnel, AI insights, and Hot leads.`]}),`\n`,_jsx(Heading,{level:`2`,id:`save-dashboards-as-reports`,children:`Save dashboards as reports`}),`\n`,_jsx(_components.p,{children:`A report is a named dashboard layout, so you can keep one view for your weekly team review and another for a single campaign.`}),`\n`,_jsxs(_components.p,{children:[`Open the `,_jsx(_components.strong,{children:`Report`}),` dropdown in the header to switch between your reports, or to:`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`New report`}),`: save the current layout under a name`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Duplicate`}),`: copy the report you’re on as a starting point`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Rename`}),`: rename the current report`]}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`On any report other than Default you also get `,_jsx(_components.strong,{children:`Set as default`}),`, to make it the one that opens first, and `,_jsx(_components.strong,{children:`Delete`}),`. The `,_jsx(_components.strong,{children:`Default`}),` report itself can be reset but never deleted, which is why those two actions don’t appear while you’re on it.`]}),`\n`,_jsx(_components.p,{children:`Reports save as you work, so treat them as shared rather than private. If another member opens the same report and rearranges it, their layout can replace yours. Private, per-member reports are on the roadmap. Until then, if you want an arrangement nobody else will disturb, save it under a name your team knows to leave alone.`}),`\n`,_jsx(_components.p,{children:`Workspace owners and admins can see every member’s saved reports, so don’t treat a report name as somewhere to keep something to yourself.`}),`\n`,_jsx(OptimizedImage,{src:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/reports-menu.png?fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=01ed1598afdfc548975fb22328630544`,alt:`The Report dropdown open on the Default report, offering New report, Duplicate, and Rename`,\"data-og-width\":`1053`,width:`1053`,\"data-og-height\":`669`,height:`669`,\"data-path\":`images/team-insights/reports-menu.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/reports-menu.png?w=280\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=a6e3ab85003671237b3d8fb476df41cd 280w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/reports-menu.png?w=560\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=99c902617a988106e22e63c65ddbe3c3 560w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/reports-menu.png?w=840\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=91997dda426dac0a4f8512a240a406c1 840w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/reports-menu.png?w=1100\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=324089e61b90ef7b8826342de145181e 1100w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/reports-menu.png?w=1650\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=70f71bdb57a3e546224a9b0d145f9e62 1650w, https://mintcdn.com/sendspark/9A_wNBP3MDRpmsOk/images/team-insights/reports-menu.png?w=2500\u0026fit=max\u0026auto=format\u0026n=9A_wNBP3MDRpmsOk\u0026q=85\u0026s=41948843bdf0c6c61d38bb746cea1e88 2500w`}),`\n`,_jsx(Heading,{level:`2`,id:`export-to-pdf`,children:`Export to PDF`}),`\n`,_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Export PDF`}),` to save the dashboard as it appears. The widgets, the reporting period, and any filters you applied are all named in the export, so the file still makes sense weeks later. Wait until the widgets have finished loading before exporting, so nothing lands in the file half-drawn.`]}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`frequently-asked-questions`,children:`Frequently asked questions`}),`\n`,_jsxs(AccordionGroup,{children:[_jsx(Accordion,{title:`Why does a widget say “coming soon”?`,id:`why-does-a-widget-say-coming-soon`,children:_jsxs(_components.p,{children:[`Team Insights is in beta and the `,_jsx(_components.strong,{children:`Add widget`}),` drawer lists everything planned for the dashboard, including widgets we haven’t finished. Adding one keeps its place in your layout and it will start reporting as soon as it ships, so there’s no need to add it again. See `,_jsx(_components.a,{href:`#which-widgets-are-available`,children:`which widgets are available`}),` for the current list.`]})}),_jsx(Accordion,{title:`Where did Team Overview go?`,id:`where-did-team-overview-go`,children:_jsxs(_components.p,{children:[`While Team Insights is in beta it takes the place of Team Overview in the sidebar. Your team’s numbers are all on this dashboard, and if one you relied on isn’t showing, add its widget from `,_jsx(_components.strong,{children:`Add widget`}),`. Team Overview’s all-time totals are the one exception: Team Insights reports on a period reaching back at most 180 days.`]})}),_jsx(Accordion,{title:`Which plans include Team Insights?`,id:`which-plans-include-team-insights`,children:_jsxs(_components.p,{children:[`All of them. 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If a member is missing from the leaderboard entirely, check the reporting period first: they may have created nothing inside the window you’ve selected.`})}),_jsx(Accordion,{title:`Why does a member show videos but no views?`,id:`why-does-a-member-show-videos-but-no-views`,children:_jsx(_components.p,{children:`Videos counts what they created; views counts what recipients opened. A member who created videos that nobody has opened yet will show videos with zero views. It’s the most common pattern for videos sent in the last day or two.`})}),_jsx(Accordion,{title:`Why is a member's CTA rate blank instead of 0%?`,id:`why-is-a-members-cta-rate-blank-instead-of-0`,children:_jsx(_components.p,{children:`A rate needs viewers to divide by. Until someone has viewed that member’s videos there’s no denominator, so we leave the rate blank rather than credit them with a 0% they never earned. The same applies to average watch.`})}),_jsx(Accordion,{title:`Why does Best conversion crown someone at 0%?`,id:`why-does-best-conversion-crown-someone-at-0`,children:_jsx(_components.p,{children:`Because there were views to divide by, but no call-to-action clicks. A blank card means nobody has been viewed yet; a card reading 0% means the videos were watched and nobody clicked. Both are working as intended.`})}),_jsx(Accordion,{title:`Do removed likes still count?`,id:`do-removed-likes-still-count`,children:_jsx(_components.p,{children:`No. The Likes column counts likes that are currently in place. If a viewer likes a video and then unlikes it, the like disappears from the count, and liking, unliking, then liking again counts once rather than three times.`})}),_jsx(Accordion,{title:`Why do the leaderboard's views add up to more than the workspace total?`,id:`why-do-the-leaderboards-views-add-up-to-more-than-the-workspace-total`,children:_jsx(_components.p,{children:`The leaderboard counts views per video. One person who opens two of your team’s videos in the same visit is counted once on each video, so per-member views can sum to more than the workspace’s count of distinct visits.`})}),_jsx(Accordion,{title:`Why does the header say my range was shortened?`,id:`why-does-the-header-say-my-range-was-shortened`,children:_jsx(_components.p,{children:`You asked for a window that reaches further back than the data we hold. The dashboard shows the range it could actually cover and says what you originally asked for, so you’re never comparing a 90-day figure against a shorter one by accident.`})}),_jsx(Accordion,{title:`My team has more than ten people. Where is everyone?`,id:`my-team-has-more-than-ten-people-where-is-everyone`,children:_jsx(_components.p,{children:`The board shows the top ten for whichever column you sorted by, and the footnote says how many of your members are on display. Sort by a different column to see who leads that one. Everyone is included in the ranking; only the display is trimmed.`})}),_jsx(Accordion,{title:`Does filtering by member change the leaderboard?`,id:`does-filtering-by-member-change-the-leaderboard`,children:_jsx(_components.p,{children:`Yes. Every widget on the dashboard, including the leaderboard and Top performers, follows the filters and the reporting period you’ve set.`})}),_jsx(Accordion,{title:`I renamed a video and now I can't find it in the campaign filter`,id:`i-renamed-a-video-and-now-i-cant-find-it-in-the-campaign-filter`,children:_jsxs(_components.p,{children:[`Search for its `,_jsx(_components.strong,{children:`current`}),` title, the one shown on the widgets. The old name no longer matches. If you’ve only just renamed it, give it a moment before searching.`]})}),_jsx(Accordion,{title:`How do I find someone on a large team?`,id:`how-do-i-find-someone-on-a-large-team`,children:_jsx(_components.p,{children:`Type into the member dropdown’s search box. It matches first name, last name, and email address, and the list is alphabetical, so you don’t have to scroll to find anyone.`})}),_jsx(Accordion,{title:`Are my saved reports private to me?`,id:`are-my-saved-reports-private-to-me`,children:_jsx(_components.p,{children:`No, treat them as shared. Workspace owners and admins can see every member’s saved reports, and if another member opens the same report and rearranges it, their layout can replace yours. Private, per-member reports are on the roadmap. Until then, keep a layout you rely on under a name your team knows to leave alone.`})}),_jsx(Accordion,{title:`Can my manager see the reports I've saved?`,id:`can-my-manager-see-the-reports-i-ve-saved`,children:_jsx(_components.p,{children:`Yes, if they’re a workspace owner or admin. Saved reports are visible across the workspace rather than scoped to the member who created them.`})}),_jsx(Accordion,{title:`How is this different from a single video's analytics?`,id:`how-is-this-different-from-a-single-videos-analytics`,children:_jsxs(_components.p,{children:[`The per-video `,_jsx(_components.a,{href:`/how-to-understand-video-analytics`,children:`Analytics modal`}),` answers “who watched this video”. Team Insights answers “how is the team doing” across every campaign in the period, broken down by the member who created it.`]})})]}),`\n`,_jsx(Heading,{level:`2`,id:`related-articles`,children:`Related articles`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:_jsx(_components.a,{href:`/how-to-understand-video-analytics`,children:`How to Understand Video Analytics`})}),`\n`,_jsx(_components.li,{children:_jsx(_components.a,{href:`/track-who-has-watched-your-videos`,children:`Track Who Has Watched Your Videos`})}),`\n`,_jsx(_components.li,{children:_jsx(_components.a,{href:`/get-started-with-sendspark-business-plan`,children:`Get Started With Sendspark Business Plan`})}),`\n`]}),`\n`,_jsx(_components.p,{children:_jsx(_components.em,{children:`Updated August 2026.`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return 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