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On January 19, 2022, Sendspark changed how it tracks video engagement, giving you more insight into who watches your videos and their individual sessions. As a result, engagement data from before January 2022 is no longer visible in Sendspark by default. You can still retrieve it: contact support for individual videos, or use Switch to Legacy Analytics in the Admin view for all-time totals.

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Key takeaways

  • On January 19, 2022, Sendspark updated engagement tracking to reveal who is watching and their individual viewer sessions.
  • Engagement data from before January 2022 is no longer visible in Sendspark by default.
  • For individual videos, contact support with the video link to get Total Visits, Plays, Likes, and Clicks (Viewer Insights aren’t available before Jan 19, 2022).
  • In the Admin view, click Switch to Legacy Analytics to see all-time totals for your entire account history.
On January 19, 2022 we updated the way that we track video engagement data for Sendspark videos. The good news is that you now have a lot more insight into WHO is watching videos, and individual viewer sessions. The bad news is that video engagement data from before January, 2022 is no longer visible in Sendspark. However, you can still access this data:

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For Individual Videos

To see the engagement statistics for individual videos, please contact us through our support chatbot or support@sendspark.com with the video link. We will look up the Total Visits, Total Plays, Total Likes,andTotal Clicks for that video and share them with you. Please note, we only started tracking Viewer Insights on January 19, 2022, so we will not be able to pull that data for you.

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In the Admin View

To see all-time data for Total Visits, Total Plays, Total Likes,andTotal Clicks in your Admin tab, please click the Switch to Legacy Analytics at the top right of your screen. Admin View This will show you the data for the entire time your Sendspark account has existed. However, you might notice some data discrepancies, because we are now tracking data a different way. Please note, the “total videos” number will stay the same, because that is not affected by the new analytics.

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Frequently asked questions

Sendspark changed its engagement-tracking method on January 19, 2022, so older data is no longer visible by default. It can still be retrieved through support or Legacy Analytics.
Contact us through the support chatbot or at support@sendspark.com with the video link. We’ll look up the Total Visits, Total Plays, Total Likes, and Total Clicks for that video.
In your Admin tab, click Switch to Legacy Analytics at the top right. This shows Total Visits, Plays, Likes, and Clicks for the entire time your Sendspark account has existed.
No. Viewer Insights tracking only began on January 19, 2022, so per-viewer session data isn’t available for videos from before that date.
Updated July 2026.