When using Sendspark, you might notice that your face recording is missing when you play back your video. This usually happens in the following scenarios:
Scenario 1: Using the Chrome Tab Option
When you select the Chrome tab option to record, you can see your face while recording. However, if you switch to another tab, your face recording will not be included in the final video. The recording only captures what happens in the selected tab.
Solution: To record your face across multiple tabs, choose the Window option or Entire Screen option. This will ensure your face and screen recording continue uninterrupted:
Scenario 2: Recording Desktop Applications
If you use the Chrome tab option and then switch to a desktop application, the recording will stop capturing your screen and face once you leave the Chrome tab.
For recording desktop applications, download and use the Sendspark desktop app. The Chrome extension only records within Chrome, so the desktop app is needed for any other applications.
You may download the Desktop app from this help article: HERE
Chrome Tab: If you select the Chrome tab option, your recording will focus solely in your current tab. You'll avoid the browser's frame and bookmarks, however If you switch tabs or move to a different application, the recording will not show in the final video, only your voice will.
Window: This option will focus the recording on the Browser. Everything the browser includes will be part of the video. All tabs opened, the browser frame, the search bar, the bookmarks, etc. You can choose to jump between tabs and everything will be recorded.
Entire Screen: To ensure that your recording continues across multiple tabs or different applications, select the entire screen option. This way, everything you do on your computer will be recorded along with your face
By selecting the right recording options, you can avoid these issues and ensure your face is always included in your recordings.