Skip to main content
Sendspark makes it easy to support customers in Intercom faster with video messages. Install the Sendspark Chrome Extension and the purple Sendspark icon appears in your Intercom compose window. Click it to record a new video, finish by clicking the extension icon in your browser toolbar, then click Insert Video to drop it into your conversation.

​
Key takeaways

  • You must have the Sendspark Chrome Extension installed and be using a Chrome browser to see the Sendspark icon in Intercom.
  • The purple Sendspark icon appears in the Intercom compose window, next to the native Intercom options.
  • Besides recording, the icon lets you Request a Video, Meet Now, Send a Calendar link, Add your Last Recording, or open your Video Library.
  • If you edit the video page, you leave Intercom for Sendspark and then insert the video by copying and pasting the share link instead of using Insert Video.

​
Before you get started:

Please install the Sendspark Chrome Extension to use the Intercom integration. As long as you have the Chrome Extension installed, you’ll automatically be able to access Sendspark from Intercom. Install Chrome Extension

​
How to Send Videos in Intercom

​
1. Click the Sendspark Icon in Intercom

Create a new conversationor open anexisting conversation in Intercom. You’ll see the Sendspark logo (the purple icon) appear in the compose window next to the native Intercom options. Intercom compose window with purple Sendspark icon next to native options Note: you must have the Sendspark chrome extension installed and be using a Chrome browser to see the Sendspark icon.

​
2. Record a New Video

Click on the Sendspark icon to launch the extension, and then select Record New Video. This will launch the Sendspark Chrome Extension, so you can record a video of yourself or your screen. Sendspark extension menu showing Record New Video and alternative options Alternatively, you can choose from the list of options:
  • Request Video — inserts a video request link to easily get a video recording or testimonial from your customer
  • Meet Now— inserts a Zoom or Google Meet link to connect face-to-face
  • Send Calendar — inserts a Calendly or scheduling link to coordinate a time to connect
  • Add Last Recording — inserts the last Sendspark video you recorded
  • Video Library — opens your Sendspark dashboard to find or manage existing videos

​
3. Complete Recording

To end your video, click the Sendspark Chrome Extension icon on the top right of your browser. Sendspark Chrome Extension icon in top right browser toolbar for ending recordings This will complete your video recording, and launch a modal for you to preview your video before sharing.

​
4. (Optional) Edit Video Page in Sendspark

You can customize your video before sharing it by clicking Edit Page / Thumbnail. Sendspark video preview modal with Edit Page and Thumbnail customization button This will open your video in a new window, where you can edit the video landing page or video thumbnail. Note: When you edit the page, you’ll leave Intercom and go to Sendspark. Now, instead of inserting your video, you’ll need to copy and paste your video share link into Intercom

​
5. Insert Your Video in Intercom

Click Insert Video to place your video in your email draft. Sendspark video preview modal with Insert Video button to add to Intercom

​
Happy Recording!

That’s it! Shoot us a (video) message if you need help or have questions!

​
Frequently asked questions

Yes. You must have the Sendspark Chrome Extension installed and be using a Chrome browser to see the purple Sendspark icon in the Intercom compose window. Once the extension is installed, you can automatically access Sendspark from Intercom.
Clicking the Sendspark icon also lets you Request a Video (insert a video request link to collect a recording or testimonial from your customer), Meet Now (insert a Zoom or Google Meet link), Send a Calendar link (Calendly or another scheduling link), Add your Last Recording, or open your Video Library.
Click the Sendspark Chrome Extension icon in the top right of your browser toolbar. This completes the recording and launches a modal where you can preview your video before sharing.
When you click Edit Page / Thumbnail, you leave Intercom and go to Sendspark to customize the landing page or thumbnail. Because of that, you can no longer use Insert Video directly. Instead, copy your video share link and paste it into Intercom.
Updated July 2026.