Solve tickets faster and add a human touch with personalized video messages in Zendesk.
Before you get started:
Please install the Sendspark Chrome Extension to use the Zendesk integration.
As long as you have the Chrome Extension installed, you’ll automatically be able to access Sendspark from Zendesk.
How to Send Videos in Zendesk
1. Click the Sendspark Icon in Zendesk
Create a new conversation or open an existing conversation in Zendesk. You’ll see the Sendspark logo appear in the compose window next to the native Zendesk options.
Note: you must have the Sendspark chrome extension installed and be using a Chrome browser to see the Sendspark icon.
2. Record a New Video
Click Record New Video.
This will launch the Sendspark Chrome Extension, so you can record a video of yourself or your screen.
Alternatively, you can choose from the list of options:
Request Video — inserts a video request link to easily get a video recording or testimonial from your customer
Meet Now — inserts a Zoom or Google Meet link to connect face-to-face
Send Calendar — inserts a Calendly or scheduling link to coordinate a time to connect
Add Last Recording — inserts the last Sendspark video you recorded
Video Library — opens your Sendspark dashboard to find or manage existing videos
3. Complete Recording
To end your video, click the Sendspark Chrome Extension icon on the top right of your browser.
This will complete your video recording, and launch a modal for you to preview your video before sharing.
4. (Optional) Edit Video Page in Sendspark
You can customize your video before sharing it by clicking Edit Page / Thumbnail.
This will open your video in a new window, where you can edit the video landing page or video thumbnail.
Note: When you edit the page, you’ll leave Zendesk and go to Sendspark. Now, instead of inserting your video, you'll need to copy and paste your video preview into Zendesk.
5. Copy Linked GIF
Click Linked GIF to copy the video preview to your clipboard.
6. Paste into your Zendesk email
Now paste directly into your Zendesk email. You will see a GIF preview of your video that's linked to your video share page.
Feel free to resize the video thumbnail and edit the email text until it looks right to you!
Let us know if you have any questions, we're happy to help!