FAQ & Troubleshooting
Frequently asked questions about Sendspark
What to do when video processing is taking too long
How to Pause & Resume Videos
How to Hide The Sendspark Recording Toolbar
Why is there no audio on my video?
Why is my video uploading slowly?
How to fix black recording with Sendspark
How to Clear Site Data
Can I use the Request Video link multiple times?
Watch Videos in Fullscreen
Why Isn't My Camera Working?
What Video Formats Can I Upload to Sendspark?
My Download is Slow
Why is the Chrome Extension not working?
Give the Chrome Extension Permission to Record
How to Enable/Disable Hardware Acceleration
How to Review and Pay our Invoices
Why is my audio/video out of sync?
How to find your Workspace ID
How to record in PowerPoint in full screen
How to Record Myself Over PowerPoint, PDFs, and other Applications?
How to Update Your Payment Method
AI Voice Cloning FAQs
How To Use Prospect's Website in Email Address Unless It Is a Free Address Like Gmail
How to adjust the Logo size
"Sendspark.app" can't be opened because Apple cannot check it for malicious software
I'm locked out of my account / I Lost access to my account
What Are Dynamic Video Minutes?
How to Set or Change your Logo
Log-in issues: troubleshoot
My LinkedIn profile background fails to produce a Dynamic Video
Automatically download files with your CTA button
Send Videos From Contact Owners (HubSpot + Sendspark)
Dynamic Videos 2025 Edition
Why Is My Video Washed Out After Uploading It?
How to avoid triggering spam filters
What Variables or Placeholders Can We Use?