FAQ & Troubleshooting

Why is there no audio on my video?

Here are possible reasons why your mic isn't getting picked up by Sendspark

Written by Bethany Stachenfeld
Updated over a week ago

Why is my video uploading slowly?

Common issues and solutions for slow video uploads

Written by Bethany Stachenfeld
Updated over a week ago

How to fix black recording with Sendspark

And fix other possible recording bugs

Written by Bethany Stachenfeld
Updated over a week ago

How to Hide The Sendspark Recording Toolbar

Do you want to disable the Sendspark toolbar so it doesn't show up when you're recording? Follow these steps!

Written by Bethany Stachenfeld
Updated over a week ago

How to Pause & Resume Videos

Need to wait for something to load, pick up the phone, or just take a breather while recording? Easily pause & resume!

Written by Bethany Stachenfeld
Updated over a week ago

How to Clear Site Data

Are you seeing a blank screen, all white, or having trouble logging in?

Written by Bethany Stachenfeld
Updated over a week ago

Can I use one Request Video link multiple times?

YES! You can use one video request link for as many videos as you'd like.

Written by Bethany Stachenfeld
Updated over a week ago

Watch Videos in Fullscreen

Here's how to watch Sendspark videos in full screen

Written by Bethany Stachenfeld
Updated over a week ago

Why Isn't My Camera Working?

Are you having issues recording? Follow these steps to fix any common errors!

Written by Bethany Stachenfeld
Updated over a week ago

What Video Formats Can I Upload to Sendspark?

Upload .mp4 or .mov files to Sendspark to share them with the world.

Written by Bethany Stachenfeld
Updated over a week ago

My Download is Slow

Are you trying to download a video, and feel like you're waiting too long?

Written by Bethany Stachenfeld
Updated over a week ago

Why is the Chrome Extension not working?

Check these common reasons the Chrome Extension might not be working to see if you can get it up and running!

Written by Bethany Stachenfeld
Updated over a week ago

Give the Chrome Extension Permission to Record

Accidentally block the Sendspark Chrome Extension from recording? Follow these steps to start making videos in seconds!

Written by Bethany Stachenfeld
Updated over a week ago

Why is my audio / video out of sync?

Having issues with audio / video sync? Follow these steps to get your video working properly.

Written by Bethany Stachenfeld
Updated over a week ago