Sendspark

Troubleshoot video processing delays and failed uploads with step-by-step fixes to recover your content and prevent future issues.

What to do when video processing is taking too long

Learn how to pause and resume video recordings using toolbar buttons or hotkeys Alt+Shift+R for seamless control during recording.

How to Pause & Resume Videos

Learn how to hide the Sendspark recording toolbar for polished videos using Chrome extension settings and keyboard shortcuts.

How to Hide The Sendspark Recording Toolbar

Troubleshoot missing audio in your videos by fixing microphone settings, checking input selection, and enabling mic permissions.

Why is there no audio on my video?

Fix slow Sendspark video uploads with these troubleshooting steps: check internet speed, restart Chrome, and refresh your system.

Why is my video uploading slowly?

Fix black screen recording issues in Sendspark by disabling hardware acceleration and Camera Effects for clear video capture.

How to fix black recording with Sendspark

Learn how to clear site data in Chrome to fix Sendspark issues. Reset your browser storage and resolve loading problems quickly.

How to Clear Site Data

Learn how to reuse your Request Video link multiple times and understand when it changes between different workspaces.

Can I use the Request Video link multiple times?

Learn how to watch Sendspark videos in fullscreen mode by clicking the fullscreen icon in the video player for better viewing.

Watch Videos in Fullscreen

Fix Sendspark camera issues with browser permissions, Chrome settings, and system access troubleshooting steps for Mac and Windows.

Why Isn't My Camera Working?

Learn which video formats work with Sendspark uploads. MP4 and MOV are supported - discover all compatible file types here.

What Video Formats Can I Upload to Sendspark?

Learn how to fix slow video downloads and understand processing times for converting videos to MP4 format before downloading.

My Download is Slow

Fix Chrome Extension issues with step-by-step solutions for recording problems, tab conflicts, and Web Store limitations.

Why is the Chrome Extension not working?

Learn how to give Chrome extension permission to record by enabling camera and microphone access in your browser settings.

Give the Chrome Extension Permission to Record

Learn how to enable or disable hardware acceleration in Chrome through system settings to optimize browser performance and features.

How to Enable/Disable Hardware Acceleration

Learn how to access, review, and pay invoices through your billing account menu with step-by-step instructions for online payments.

How to Review and Pay our Invoices

Fix audio/video sync issues in Sendspark with troubleshooting steps for external devices, Chrome settings, and desktop app solutions.

Why is my audio/video out of sync?

Learn how to quickly locate your Workspace ID in Sendspark settings to organize teams and get support when needed.

How to find your Workspace ID

Learn how to record PowerPoint presentations in full screen mode by hiding thumbnails and configuring ribbon settings properly.

How to record in PowerPoint in full screen

Learn how to record yourself over PowerPoint, PDFs, and other applications using Sendspark Desktop Recorder with step-by-step setup.

Record Over PowerPoint, PDFs & Applications

Learn how to update your payment method in your account billing settings with this simple step-by-step guide.

How to Update Your Payment Method

Learn how to use AI voice cloning effectively with answers to common questions about recording, limits, and best practices.

AI Voice Cloning FAQs

Learn how to use prospect's website in email address for personalized videos by creating a HubSpot workflow with Background URL

Use Prospect Website for Email (Not Gmail)

Learn how to adjust logo size on Sendspark landing pages by removing backgrounds and cropping margins for optimal display.

How to adjust the Logo size

Learn how to fix the Sendspark.app malicious software error by adjusting your Mac's Privacy & Security settings for safe app launch.

Mac app blocked by Apple security check

Learn how to regain access to your locked Sendspark account by providing verification details to our support team for quick recovery.

Locked out of my account / Lost account access

Learn how to use dynamic video minutes to create AI-powered personalized videos for multiple leads with monthly credit allocations.

What Are Dynamic Video Minutes/credits?

Learn how to set or change your company logo in Sendspark with our step-by-step guide. Upload and customize your workspace logo today.

How to Set or Change your Logo

Troubleshoot login issues by clearing your browser cache for Chrome, Firefox, Safari, and Edge or reset your password to regain access

Log-in issues: troubleshoot

Fix LinkedIn profile background video generation issues by updating your cookie connection and following daily limits.

LinkedIn profile background won't create video

Learn how to set up automatic file downloads with CTA buttons in Sendspark using direct links from Dropbox and Google Drive.

Automatically download files with your CTA button

Learn how to automatically send AI-personalized videos from assigned sales reps using HubSpot workflows and Sendspark integration.

Hubspot Workflows: Automatically Sending Videos from Different Reps

Learn how to create personalized Dynamic Videos at scale using AI voice cloning and custom backgrounds in Sendspark 2025 Edition.

Dynamic Videos 2025 Edition

Fix washed out video colors after uploading to Sendspark by switching from HEVC to H.264 codec to prevent color changes.

Why Is My Video Washed Out After Uploading It?

Learn how to avoid spam filters with proven email best practices. Improve deliverability by avoiding trigger words and suspect

How to avoid triggering spam filters

Learn how to use text and voice variables in Sendspark videos including first name, company name, email, and custom fields.

Variables and Placeholders in Sendspark Videos

Learn how to remove HubSpot's false HubL code warning message when using Sendspark video snippets in your email campaigns.

How to Remove Hubspot's Hubl Code Warning Message?

Learn how to control which monitor Sendspark opens on and manage the camera bubble across multiple screens for optimal recording.

Using Sendspark with Multiple Screens

Learn how to optimize dynamic video length in Sendspark for best AI voice cloning results and efficient minute usage.

Dynamic Video Length

Learn how to optimize AI voice output in Dynamic Videos with quality audio tips, proper spacing, and synchronization techniques.

Optimize AI voice output in Dynamic Videos

Learn how to edit landing pages in dynamic video campaigns and understand limitations after generation in Sendspark.

Edit landing page in dynamic video campaign?

Compare Solo, Growth & Team plan features to choose the right Sendspark pricing tier for your video personalization needs.

Solo, Growth & Team Plan Features

Learn how to remove breakpoints from combined videos in Sendspark for seamless playback by adjusting workspace settings.

How to Remove Breakpoints from Combined Videos

Learn how to get notified when someone watches your Sendspark video via email, Slack alerts, and webhooks for real-time engagement.

How to Get Notified When Someone Watches Your Video

Learn how to download multiple videos at once using Agentic Workflows, Google Sheets, and JDownloader2 for bulk video campaigns.

Bulk Video Downloads with Agentic Workflows

Learn how to configure fallback websites in Sendspark's dynamic video feature to ensure seamless playback when prospect sites fail.

Fallback websites in dynamic video feature

Learn how to send dynamic videos in bulk using Gmail or Outlook without needing CRM integrations or email automation tools.

Share Dynamic Videos without Sales Email Tools

Learn how to record system audio in Sendspark using Chrome Extension with Record Tab + Share Tab Audio for internal sounds capture.

How to Record System Audio in Sendspark

Learn how to add fallbacks for missing variables in Agentic Workflows using Table Replacement to ensure clean automation data.

Agentic Workflows: Add Variable Fallbacks

Learn how to create effective dynamic videos with multiple variables using best practices for audio, lighting, and positioning.

Multiple Variables Guideline

Learn how to send emails from Sendspark using 60+ integrations, Chrome extension, or automated workflows with Gmail and Outlook.

Can you send emails from Sendspark?

Learn dynamic video campaign limits for lead uploads per batch and campaign across Solo, Growth, and Team subscription plans.

Dynamic Video Campaign Limits

Fix Chrome extension recording problems and video upload failures by reloading your Sendspark extension in just a few clicks.

Troubleshooting Recording Issues (Chrome Extension)

Learn how to fix card payment failures due to Indian RBI regulations and 3D Secure restrictions with manual invoice payment solutions.

Why Your Card Doesn’t Support This Payment

Dan Delauretis

Bethany Stachenfeld

Frequently asked questions about Sendspark

FAQ & Troubleshooting

Join the Sendspark Partner Program to earn 15% commission for 2 years on referred subscriptions. Get your unique link and start today.

Become a Sendspark Partner

Learn how to become a Sendspark integration partner, build video outreach integrations, and earn recurring revenue through our program.

Become a Sendspark Integration Partner ✨

Learn how to make money by referring Sendspark 

Sendspark Partner Program

Find answers and get help from Intercom Support and Community Experts

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