FAQ & Troubleshooting

Frequently asked questions about Sendspark

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9 articles in this collection
Written by Bethany Stachenfeld

Why is there no audio on my video?

Here are possible reasons why your mic isn't getting picked up by Sendspark
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Written by Bethany Stachenfeld
Updated over a week ago

Why is my video uploading slowly?

Common issues and solutions for slow video uploads
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Written by Bethany Stachenfeld
Updated in the last 15 minutes

Can I use one Request Video link multiple times?

YES! You can use one video request link for as many videos as you'd like.
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Written by Bethany Stachenfeld
Updated over a week ago

Watch Videos in Fullscreen

Here's how to watch Sendspark videos in full screen
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Written by Bethany Stachenfeld
Updated over a week ago

Why Isn't My Camera Working?

Are you having issues recording? Follow these steps to fix any common errors!
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Written by Bethany Stachenfeld
Updated over a week ago

What Video Formats Can I Upload?

Upload .mp4 or .mov files to Sendspark to share them with the world.
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Written by Bethany Stachenfeld
Updated over a week ago

My Download is Slow

Are you trying to download a video, and feel like you're waiting too long?
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Written by Bethany Stachenfeld
Updated over a week ago

Why is the Chrome Extension not working?

Check these common reasons the Chrome Extension might not be working to see if you can get it up and running!
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Written by Bethany Stachenfeld
Updated over a week ago

Give the Chrome Extension Permission to Record

Accidentally block the Sendspark Chrome Extension from recording? Follow these steps to start making videos in seconds!
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Written by Bethany Stachenfeld
Updated over a week ago