FAQ & Troubleshooting
Frequently asked questions about Sendspark
11 articles in this collection
Written by Bethany Stachenfeld
Written by Bethany Stachenfeld
Why is there no audio on my video?
Here are possible reasons why your mic isn't getting picked up by Sendspark
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
Why is my video uploading slowly?
Common issues and solutions for slow video uploads
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
How to fix black recording with Sendspark
And fix other possible recording bugs
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
Can I use one Request Video link multiple times?
YES! You can use one video request link for as many videos as you'd like.
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
Watch Videos in Fullscreen
Here's how to watch Sendspark videos in full screen
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
Why Isn't My Camera Working?
Are you having issues recording? Follow these steps to fix any common errors!
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
What Video Formats Can I Upload to Sendspark?
Upload .mp4 or .mov files to Sendspark to share them with the world.
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
My Download is Slow
Are you trying to download a video, and feel like you're waiting too long?
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
Why is the Chrome Extension not working?
Check these common reasons the Chrome Extension might not be working to see if you can get it up and running!
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
Give the Chrome Extension Permission to Record
Accidentally block the Sendspark Chrome Extension from recording? Follow these steps to start making videos in seconds!
Written by Bethany Stachenfeld
Updated over a week ago
Updated over a week ago
Why is my audio / video out of sync?
Having issues with audio / video sync? Follow these steps to get your video working properly.
Written by Bethany Stachenfeld
Updated this week
Updated this week