Sendspark

What to do when video processing is taking too long

Need to wait for something to load, pick up the phone, or just take a breather while recording? Easily pause & resume!

How to Pause & Resume Videos

Do you want to disable the Sendspark toolbar so it doesn't show up when you're recording? Follow these steps!

How to Hide The Sendspark Recording Toolbar

Here are possible reasons why your mic isn't getting picked up by Sendspark

Why is there no audio on my video?

Common issues and solutions for slow video uploads

Why is my video uploading slowly?

How to fix black recording with Sendspark

Are you seeing a blank screen, all white, or having trouble logging in?

How to Clear Site Data

YES! You can use one video request link for as many videos as you'd like.

Can I use the Request Video link multiple times?

Here's how to watch Sendspark videos in full screen

Watch Videos in Fullscreen

Are you having issues recording? Follow these steps to fix any common errors!

Why Isn't My Camera Working?

Upload .mp4 or .mov files to Sendspark to share them with the world.

What Video Formats Can I Upload to Sendspark?

Are you trying to download a video, and feel like you're waiting too long?

My Download is Slow

Check these common reasons the Chrome Extension might not be working to see if you can get it up and running!

Why is the Chrome Extension not working?

Accidentally blocked the Sendspark Chrome Extension from recording? Follow these steps to start making videos in seconds!

Give the Chrome Extension Permission to Record

How to Enable/Disable Hardware Acceleration

How to Review and Pay our Invoices

Having issues with audio / video sync? Follow these steps to get your video working properly.

Why is my audio/video out of sync?

How to find your Workspace ID

How to record in PowerPoint in full screen

Record camera over PPTs, PDFs, and other apps

How to Record Myself Over PowerPoint, PDFs, and other Applications?

How to Update Your Payment Method

AI Voice Cloning FAQs

How To Use Prospect's Website in Email Address Unless It Is a Free Address Like Gmail

How to adjust the Logo size

"Sendspark.app" can't be opened because Apple cannot check it for malicious software

I'm locked out of my account / I Lost access to my account

What Are Dynamic Video Minutes?

How to Set or Change your Logo

Having log in issues? Try to clear your cache

Log-in issues: troubleshoot

My LinkedIn profile background fails to produce a Dynamic Video

Automatically download files with your CTA button

Send Videos From Contact Owners (HubSpot + Sendspark)

How to create and edit a Dynamic Video Campaign

Dynamic Videos 2025 Edition

I recorded a high quality video with a professional camera, and my video looks different on Sendspark. What happened?

Why Is My Video Washed Out After Uploading It?

How to avoid triggering spam filters

Understand how to work with Variables or Placeholders in Sendspark

What Variables or Placeholders Can We Use?

Bethany Stachenfeld

Dan Delauretis

Frequently asked questions about Sendspark

FAQ & Troubleshooting

Join our affiliate program to partner with Sendspark

Become a Sendspark Partner

See how to build Sendspark into your application, so your customers can create and send personalized videos at scale.

Become a Sendspark Integration Partner ✨

Learn how to make money by referring Sendspark 

Sendspark Partner Program

Find answers and get help from Intercom Support and Community Experts

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