Before you go too far, make sure that you're using a supported browser. Right now, Sendspark works best on:
Google Chrome
Firefox
If you're not using one of these browsers, please switch to one now. Then...
1. Give Sendspark Permissions on Google Chrome...
Copy & paste this link into your browser (do not click): chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.sendspark.com%2F
Make sure Camera and Microphone are explicitly set to "Allow." Then refresh your page and try again.
2. Make sure Chrome has permission to access your camera
Go to System Preferences → Security & Privacy → Camera, and make sure Google Chrome is checked
3. Make sure your camera is working
Check if video is working on other apps on your computer (i.e. Zoom, Google Meet, FaceTime). If it's not, you may need to restart your computer.
4. Restart your computer
Still now working? Shoot us a message and we will try to help!