Before you go too far, make sure that you're using a supported browser. Right now, Sendspark works best on:

  • Google Chrome

  • Firefox

If you're not using one of these browsers, please switch to one now. Then...

1. Give Sendspark Permissions on Google Chrome...

2. Make sure Chrome has permission to access your camera

  • Go to System Preferences → Security & Privacy → Camera, and make sure Google Chrome is checked

3. Make sure your camera is working

  • Check if video is working on other apps on your computer (i.e. Zoom, Google Meet, FaceTime). If it's not, you may need to restart your computer. 

4. Restart your computer

  • Still now working? Shoot us a message and we will try to help!

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