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How to fix black recording with Sendspark
How to fix black recording with Sendspark

And fix other possible recording bugs

Bethany Stachenfeld avatar
Written by Bethany Stachenfeld
Updated over a week ago

You recorded an awesome video but when checking the preview you only get a black screen and audio? I am sorry for your loss, let's figure out why this happens so we can solve it.

There are a lot of things that can go wrong when recording a video but getting a black screen usually means one thing: your browser had trouble processing the video encoder with your computer hardware.

The easiest fix is to disable hardware acceleration on the browser. Let's see how to do that.

1. First, open your Chrome settings by clicking on the 3 dots located on the top right-hand side of the browser.

Chrome settings

2. Inside settings, click on the “System” tab on the left side of the screen. Or, you can navigate directly here by typing chrome://settings/system on the address bar.

System option

3. Next, disable “Use hardware acceleration when available”, and click on ReLaunch to restart your browser. After that, you should be able to record with no problems.

Hardware acceleration toggle

4. If your problem continues and you have a dedicated graphic card, go into its configuration and try to disable hardware acceleration (or enable it if it was disabled).

There is a lot that can go wrong from software to hardware, so there is not only one solution. I hope this helps you resolve your recording problems.

If you need more help feel free to reach out and book a support session.

Happy recording!

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