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Troubleshooting Recording Issues (Chrome Extension)

Dan Delauretis avatar
Written by Dan Delauretis
Updated this week

If you’re experiencing recording problems — such as “video upload failed” — try reloading your Chrome extension. This usually resolves most connection-related issues.

Why this works:

  • Resets the extension connection

  • Fixes temporary glitches

  • Ensures you’re running the latest available version

Steps:

  1. Click the Extensions icon in Chrome.

  2. Find the Sendspark extension.

  3. Click Reload.

  4. Try recording again.

If the issue continues, restart Chrome and try once more.

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