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Troubleshooting Recording Issues (Chrome Extension)

Fix Chrome extension recording problems and video upload failures by reloading your Sendspark extension in just a few clicks.

Written by Dan Delauretis
Updated over 2 weeks ago

If you’re experiencing recording problems — such as “video upload failed” — try reloading your Chrome extension. This usually resolves most connection-related issues.

Why this works:

  • Resets the extension connection

  • Fixes temporary glitches

  • Ensures you’re running the latest available version

Steps:

  1. Click the Extensions icon in Chrome.

  2. Find the Sendspark extension.

  3. Click Reload.

  4. Try recording again.

If the issue continues, restart Chrome and try once more.

Chrome Extensions menu with Sendspark extension and Reload button visible
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