My Download is Slow

Are you trying to download a video, and feel like you're waiting too long?

Bethany Stachenfeld avatar
Written by Bethany Stachenfeld
Updated over a week ago
Video Won't Download

After you record or upload a video, it can take as long as the length of the video to process before you can download it. For example, a 1-minute video might take 1 minute to process, and a 15-minute video might take 15 minutes to process.

We are converting your video into an .MP4 file before you download it - so it will be universally accepted anywhere you want to share it.

If you feel like it's taking too long, please try refreshing your page or contacting us through our chatbot.

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