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Why Is My Video Washed Out After Uploading It?
Why Is My Video Washed Out After Uploading It?

I recorded a high quality video with a professional camera, and my video looks different on Sendspark. What happened?

Bethany Stachenfeld avatar
Written by Bethany Stachenfeld
Updated this week

If your video colors look different after uploading to Sendspark, this is likely the reason:

Sendspark videos get converted to a standard format (H.264) to make your video playable on any device (Mobile and Desktop, Window, Android, Mac, TV, any others).

If your original video was using HVEC or another non-standard codec, then it is possible to see color changes when videos are converted.

We recommend recording videos with a standard codec (H.264) avoid color changes. Here are instructions to change the video capture codec.


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For more information about HEVC code issues just search in google and you will find a lot of similar issues:
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