-What was the last video you recorded and what was it about? The more information you provide, the faster we can help you. :)
If required, we will ask for more information depending on each circumstance
Key takeaways
- To recover a locked account, email support@sendspark.com with your verification details.
- Include your last payment amount, the date of your last charge, how long you’ve been a user, whether the account is active, and the name/subject of your last recorded video.
- The more information you provide, the faster support can help you regain access.
- Depending on the circumstance, support may ask for additional information.
Frequently asked questions
How do I regain access to my locked Sendspark account?
How do I regain access to my locked Sendspark account?
Email support@sendspark.com with the verification questions answered. Support will use those details to confirm your identity and help restore access.
What details should I include in my email?
What details should I include in my email?
Answer these: the amount of your last payment, the date of your last Sendspark charge, how long you’ve been a Sendspark user, whether your account is currently active, and the name of the last video you recorded (and what it was about).
I lost access after an email domain change or forgot my password — can I still recover the account?
I lost access after an email domain change or forgot my password — can I still recover the account?
Yes. Whether you lost access due to an email domain change, no longer have access to your inbox, or forgot your password, send the verification details to support and they’ll help you recover the account.
How can I speed up account recovery?
How can I speed up account recovery?
Provide as much of the requested information as you can — the more detail you include, the faster support can help. They may also request more information depending on your specific circumstance.