As a Customer Success Manager or Customer Support Representative, personalized video is a powerful tool for you to communicate valuable information, make customers feel special, and close tickets once and for all.

Sendspark's Zendesk Integration helps you turn one video into infinite personalized videos. You can use dynamic variables to automatically add your viewer's first name, job title, and company name when sending a video in Zendesk.

You'll also be able to check your video analytics to see who's watching your video, how far into the video they're watched, and what part of the world they're located in.

Watch the video or follow the steps below:

When you create your video message in Sendspark, you can use dynamic variables as placeholders for your viewer's first name, company name, and job title.

When you send your video in Zendesk, these variables will automatically populate with the correct viewer's information.

If the correct information is unknown for any viewer, Sendspark will display fallback variables.

From Sendspark, click Share Video

Under "Share with Personalization," click on Zendesk.

This will copy the Zendesk video snippet to your clipboard. Now, let's go paste it in Zendesk!

(Note, if you don't see Zendesk on the share modal, you can follow these steps to modify your shortcuts).

Now, you can go over to Zendesk and create a new macro.

Now, you can use your personalized video template from anywhere in Zendesk you can apply macros.

When you select your Sendspark video macro, the personalization tokens for your viewers will populate, so you can send one video to many people, and still deliver a personalized experience.

As a Sendspark + Zendesk user, you might want to take advantage of these additional features!