Sendspark helps you solve tickets faster and more personally with video messages inside of Zendesk.
Before you get started:
Please install the Sendspark Chrome Extension to use the Zendesk integration.
As long as you have the Chrome Extension installed, you’ll automatically be able to access Sendspark from Zendesk.
How to Send Videos in Zendesk
1. Click the Sendspark Icon in Zendesk
Create a new conversation or open an existing conversation in Zendesk. You’ll see the Sendspark logo appear in the compose window next to the native Zendesk options.
Note: you must have the Sendspark chrome extension installed and be using a Chrome browser to see the Sendspark icon.
2. Record a New Video
Click Record New Video.
This will launch the Sendspark Chrome Extension, so you can record a video of yourself or your screen, right from here!
Alternatively, you can choose from the list of options:
Request Video — inserts a video request link to easily get a video recording or testimonial from your custome
Add Last Recording — inserts the last Sendspark video you recorded
Video Library — opens your Sendspark dashboard to find or manage existing videos
3. Preview Video
After you record your video, you'll be able to preview and edit the video before sending it to your customer.
4. Edit Video
You can trim your video, add a template, or combine it with another video, all without leaving Zendesk.
Click on "Select Template" to add page text, call-to-action buttons, and an embedded calendar to videos in one click. You can edit templates in the Templates tab in Sendspark.
Click the "video +" button to stitch another video to your recorded video. This is helpful when you want to share a personalized note along with a pre-recorded demo video.
Click the "scissors" button to trim your video before sending it off
And click the "pencil" icon to open this video in a new tab inside of Sendspark for more customization.
5. Insert into Message
When you're ready to send, click Insert Video to insert it into your Zendesk message
6. Send
That's it! You're all set to send your video to your customer.
Happy Recording!
Let us know if you have any questions, we're happy to help!