Sendspark makes it easy to support customers in Intercom faster with video messages.

Please install the Sendspark Chrome Extension to use the Intercom integration.

As long as you have the Chrome Extension installed, you’ll automatically be able to access Sendspark from Intercom.

Create a new conversation or open an existing conversation in Intercom. You’ll see the Sendspark logo (the purple icon) appear in the compose window next to the native Intercom options.

Click on the Sendspark icon to launch the extension, and then select Record New Video.

This will launch the Sendspark Chrome Extension, so you can record a video of yourself or your screen.

Alternatively, you can choose from the list of options:

To end your video, click the Sendspark Chrome Extension icon on the top right of your browser.

This will complete your video recording, and launch a modal for you to preview your video before sharing.

You can customize your video before sharing it by clicking Edit Page / Thumbnail.

This will open your video in a new window, where you can edit the video landing page or video thumbnail.

Note: When you edit the page, you’ll leave Intercom and go to Sendspark. Now, instead of inserting your video, you'll need to copy and paste your video share link into Intercom

Click Insert Video to place your video in your email draft.

That’s it! Shoot us a (video) message if you need help or have questions!