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Instant Integration: Intercom

Learn how to integrate Sendspark with Intercom to send personalized video messages and support customers faster using Chrome extension.

Bethany Stachenfeld avatar
Written by Bethany Stachenfeld
Updated yesterday

Sendspark makes it easy to support customers in Intercom faster with video messages.

Before you get started:

Please install the Sendspark Chrome Extension to use the Intercom integration.

As long as you have the Chrome Extension installed, you’ll automatically be able to access Sendspark from Intercom.

Install Chrome Extension

How to Send Videos in Intercom

1. Click the Sendspark Icon in Intercom

Create a new conversation or open an existing conversation in Intercom. You’ll see the Sendspark logo (the purple icon) appear in the compose window next to the native Intercom options.

Intercom compose window with purple Sendspark icon next to native options

Note: you must have the Sendspark chrome extension installed and be using a Chrome browser to see the Sendspark icon.

2. Record a New Video

Click on the Sendspark icon to launch the extension, and then select Record New Video.

This will launch the Sendspark Chrome Extension, so you can record a video of yourself or your screen.

Sendspark extension menu showing Record New Video and alternative options

Alternatively, you can choose from the list of options:

  • Request Video — inserts a video request link to easily get a video recording or testimonial from your customer

  • Meet Now — inserts a Zoom or Google Meet link to connect face-to-face

  • Send Calendar — inserts a Calendly or scheduling link to coordinate a time to connect

  • Add Last Recording — inserts the last Sendspark video you recorded

  • Video Library — opens your Sendspark dashboard to find or manage existing videos

3. Complete Recording

To end your video, click the Sendspark Chrome Extension icon on the top right of your browser.

Sendspark Chrome Extension icon in top right browser toolbar for ending recordings

This will complete your video recording, and launch a modal for you to preview your video before sharing.

4. (Optional) Edit Video Page in Sendspark

You can customize your video before sharing it by clicking Edit Page / Thumbnail.

Sendspark video preview modal with Edit Page and Thumbnail customization button

This will open your video in a new window, where you can edit the video landing page or video thumbnail.

Note: When you edit the page, you’ll leave Intercom and go to Sendspark. Now, instead of inserting your video, you'll need to copy and paste your video share link into Intercom

5. Insert Your Video in Intercom

Click Insert Video to place your video in your email draft.

Sendspark video preview modal with Insert Video button to add to Intercom

Happy Recording!

That’s it! Shoot us a (video) message if you need help or have questions!

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