Why isn't my recording working?

Oh no! Is recording not working before you? Go through this checklist to get Sendspark recording working in no time.

Written by Bethany Stachenfeld
Updated over a week ago

If you're NOT using Google Chrome...

Switch to Chrome. Sendspark is made to work in Chrome, and will better for you there. If you don't have Chrome, download it now.

If you are using Google Chrome...

Make sure Chrome as permission to access Sendspark

Copy & paste this link into your browser (do not click): chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.sendspark.com%2F and make sure Camera and Microphone are explicitly set to "Allow." Then refresh your page and try again.

Make sure Chrome has permission to access your camera

Go to System Preferences → Security & Privacy → Camera, and make sure Google Chrome is checked

Make sure your camera is working

Check if video is working on other apps on your computer (i.e. Zoom, Google Meet, FaceTime). If it's not, you may need to restart your computer.

Restart your computer

Still now working? Shoot us a message and we will try to help!