> ## Documentation Index
> Fetch the complete documentation index at: https://help.sendspark.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Isn't My Camera Working?

> Fix Sendspark camera issues with browser permissions, Chrome settings, and system access troubleshooting steps for Mac and Windows.

If your camera isn't working in Sendspark, it's almost always a permissions issue. Start by using Google Chrome with the Sendspark extension, then set Camera and Microphone to **Allow** for Sendspark in Chrome's site settings, confirm Chrome has OS-level camera access (Mac or Windows), and test the camera in another app. Restarting your computer resolves many remaining cases.

## Key takeaways

* The [Sendspark extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph) works in Chrome, Brave, Firefox, and Edge.
* Set **Camera** and **Microphone** to **Allow** for Sendspark in Chrome's site settings, and grant the same to the Chrome extension if installed.
* Make sure Chrome has operating-system permission to use your camera (Mac: System Preferences → Security & Privacy → Camera; Windows: Camera Privacy Settings).
* If the camera fails in other apps too, restart your computer; if it still doesn't work, contact Sendspark support.

Before you go too far, make sure that you're using a supported browser. The [Sendspark extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph) works in Chrome, Brave, Firefox, and Edge.

The Sendspark extension works in Chrome, Brave, Firefox, and Edge, so a camera problem is unlikely to be your browser choice. Check the camera permissions below first.

## 1. Give Sendspark Permissions on Google Chrome...

* Access your Chrome settings by copying and pasting the following link on your search bar \*\*(do not click it)\*\*to open camera/mic permissions: ​chrome://settings/content/siteDetails?site=https%3A%2F%2Fsendspark.com%2F\&search=Camera ​
* Make sure "\*\*Camera" and "Microphone" are explicitly set to "Allow."\*\*Then refresh your page and try again.

<img src="https://mintcdn.com/sendspark/5aCWm16oL46p87DB/images/3388387/74977f9c-image.png?fit=max&auto=format&n=5aCWm16oL46p87DB&q=85&s=cb1ef06edc92c1fee5db82958c5349a2" alt="Set Chrome Permissions to Allow Recording" width="1352" height="386" data-path="images/3388387/74977f9c-image.png" />

🔥 \*\*If you have the Sendspark Chrome Extension installed, make sure to grant it the necessary permissions as well.\*\*​

* Access your Chrome settings by copying and pasting the following link on your search bar \*\*(do not click it)\*\*to open camera/mic permissions: chrome://settings/content/siteDetails?site=chrome-extension%3A%2F%2Fblimjkpadkhcpmkeboeknjcmiaogbkph%2F\&search=Camera

* Make sure "\*\*Camera" and "Microphone" are explicitly set to "Allow."\*\*Then refresh your page and try again.

## 2. Make sure Chrome has permission to access your camera

If using Mac:

* Go to System Preferences → Security & Privacy → Camera, and make sure Google Chrome is checked

<img src="https://mintcdn.com/sendspark/5aCWm16oL46p87DB/images/3388387/0be2b0ef-image.png?fit=max&auto=format&n=5aCWm16oL46p87DB&q=85&s=ad911985f1ccae72d44c2893e9af71a2" alt="Set Mac System Preferences to Allow Recording" width="2148" height="1302" data-path="images/3388387/0be2b0ef-image.png" />

**If using Windows:**

* Go to Settings → search for "Camera Privacy Settings" → and confirm that "Allow desktop apps to access your camera" is toggled ON.

<img src="https://mintcdn.com/sendspark/5aCWm16oL46p87DB/images/3388387/d7820487-image.png?fit=max&auto=format&n=5aCWm16oL46p87DB&q=85&s=bf7542aa083a048934f7c75a115de56a" alt="Camera settings in Windows" width="864" height="762" data-path="images/3388387/d7820487-image.png" />

## 3. Make sure your camera is working

* Check if the video feed is working on other apps on your computer (i.e. Zoom, Google Meet, FaceTime). If not, you may need to restart your computer.

## 4. Restart your computer

* Still now working? Shoot us a message and we will try to help!

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Which browser should I use with Sendspark?">
    The Sendspark extension works in Chrome, Brave, Firefox, and Edge, so switching browsers is rarely the fix. Check that the browser has camera permission and that no other app is holding the camera.
  </Accordion>

  <Accordion title="How do I give Sendspark camera and microphone permission in Chrome?">
    Open Chrome's site settings for Sendspark (paste, don't click, the chrome://settings link from step 1 above) and set **Camera** and **Microphone** to **Allow**, then refresh the page. If you have the Chrome extension installed, grant the same permissions to the extension as well.
  </Accordion>

  <Accordion title="My camera still doesn't work after allowing it in Chrome. What now?">
    Make sure Chrome has operating-system permission to use your camera. On Mac, go to System Preferences → Security & Privacy → Camera and check Google Chrome. On Windows, open Camera Privacy Settings and turn on "Allow desktop apps to access your camera."
  </Accordion>

  <Accordion title="How do I tell if the problem is my camera or Sendspark?">
    Check whether your camera works in other apps like Zoom, Google Meet, or FaceTime. If it doesn't work there either, restart your computer. If it still fails after a restart, reach out to Sendspark support.
  </Accordion>
</AccordionGroup>

## Explore related articles

* **[How to fix black recording with Sendspark](/how-to-fix-black-recording-with-sendspark)**

*Updated July 2026.*