> ## Documentation Index
> Fetch the complete documentation index at: https://help.sendspark.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Isn't My Camera Working?

> Fix Sendspark camera issues with browser permissions, Chrome settings, and system access troubleshooting steps for Mac and Windows.

If your camera isn't working in Sendspark, it's almost always a permissions issue. Start by using Google Chrome with the Sendspark extension, then set Camera and Microphone to **Allow** for Sendspark in Chrome's site settings, confirm Chrome has OS-level camera access (Mac or Windows), and test the camera in another app. Restarting your computer resolves many remaining cases.

## Key takeaways

* Sendspark works best on Google Chrome with the [Sendspark extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph); Edge and Firefox work but with fewer features.
* Set **Camera** and **Microphone** to **Allow** for Sendspark in Chrome's site settings, and grant the same to the Chrome extension if installed.
* Make sure Chrome has operating-system permission to use your camera (Mac: System Preferences → Security & Privacy → Camera; Windows: Camera Privacy Settings).
* If the camera fails in other apps too, restart your computer; if it still doesn't work, contact Sendspark support.

Before you go too far, make sure that you're using a supported browser. Right now, Sendspark works best on Google Chrome with our [Sendspark extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph).

Although you are also able to use our platform through Microsoft's Edge and Firefox, you won't take full advantage of everything we have to offer through Chrome's extension.

## 1. Give Sendspark Permissions on Google Chrome...

* Access your Chrome settings by copying and pasting the following link on your search bar \*\*(do not click it)\*\*to open camera/mic permissions: ​chrome://settings/content/siteDetails?site=https%3A%2F%2Fsendspark.com%2F\&search=Camera ​
* Make sure "\*\*Camera" and "Microphone" are explicitly set to "Allow."\*\*Then refresh your page and try again.

<img src="https://mintcdn.com/sendspark/5aCWm16oL46p87DB/images/3388387/74977f9c-image.png?fit=max&auto=format&n=5aCWm16oL46p87DB&q=85&s=cb1ef06edc92c1fee5db82958c5349a2" alt="Set Chrome Permissions to Allow Recording" width="1352" height="386" data-path="images/3388387/74977f9c-image.png" />

🔥 \*\*If you have the Sendspark Chrome Extension installed, make sure to grant it the necessary permissions as well.\*\*​

* Access your Chrome settings by copying and pasting the following link on your search bar \*\*(do not click it)\*\*to open camera/mic permissions: chrome://settings/content/siteDetails?site=chrome-extension%3A%2F%2Fblimjkpadkhcpmkeboeknjcmiaogbkph%2F\&search=Camera

* Make sure "\*\*Camera" and "Microphone" are explicitly set to "Allow."\*\*Then refresh your page and try again.

## 2. Make sure Chrome has permission to access your camera

If using Mac:

* Go to System Preferences → Security & Privacy → Camera, and make sure Google Chrome is checked

<img src="https://mintcdn.com/sendspark/5aCWm16oL46p87DB/images/3388387/0be2b0ef-image.png?fit=max&auto=format&n=5aCWm16oL46p87DB&q=85&s=ad911985f1ccae72d44c2893e9af71a2" alt="Set Mac System Preferences to Allow Recording" width="2148" height="1302" data-path="images/3388387/0be2b0ef-image.png" />

**If using Windows:**

* Go to Settings → search for "Camera Privacy Settings" → and confirm that "Allow desktop apps to access your camera" is toggled ON.

<img src="https://mintcdn.com/sendspark/5aCWm16oL46p87DB/images/3388387/d7820487-image.png?fit=max&auto=format&n=5aCWm16oL46p87DB&q=85&s=bf7542aa083a048934f7c75a115de56a" alt="Camera settings in Windows" width="864" height="762" data-path="images/3388387/d7820487-image.png" />

## 3. Make sure your camera is working

* Check if the video feed is working on other apps on your computer (i.e. Zoom, Google Meet, FaceTime). If not, you may need to restart your computer.

## 4. Restart your computer

* Still now working? Shoot us a message and we will try to help!

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Which browser should I use with Sendspark?">
    Sendspark works best on Google Chrome with the Sendspark extension. You can also use Microsoft Edge and Firefox, but you won't get everything Sendspark offers through the Chrome extension.
  </Accordion>

  <Accordion title="How do I give Sendspark camera and microphone permission in Chrome?">
    Open Chrome's site settings for Sendspark (paste, don't click, the chrome://settings link from step 1 above) and set **Camera** and **Microphone** to **Allow**, then refresh the page. If you have the Chrome extension installed, grant the same permissions to the extension as well.
  </Accordion>

  <Accordion title="My camera still doesn't work after allowing it in Chrome. What now?">
    Make sure Chrome has operating-system permission to use your camera. On Mac, go to System Preferences → Security & Privacy → Camera and check Google Chrome. On Windows, open Camera Privacy Settings and turn on "Allow desktop apps to access your camera."
  </Accordion>

  <Accordion title="How do I tell if the problem is my camera or Sendspark?">
    Check whether your camera works in other apps like Zoom, Google Meet, or FaceTime. If it doesn't work there either, restart your computer. If it still fails after a restart, reach out to Sendspark support.
  </Accordion>
</AccordionGroup>

## Explore related articles

* **[How to fix black recording with Sendspark](/how-to-fix-black-recording-with-sendspark)**

*Updated July 2026.*