> ## Documentation Index
> Fetch the complete documentation index at: https://help.sendspark.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log-in issues: troubleshoot

> Troubleshoot Sendspark login issues by clearing your browser cache. Step-by-step instructions for Chrome, Firefox, Safari, and Edge to restore access.

If you're having trouble logging into Sendspark, the fix is usually to clear your browser cache for sendspark.com. This page has step-by-step instructions for Edge, Chrome, Firefox, and Safari. If clearing your cache doesn't work, you can reset your password or log in via Google authentication.

## Key takeaways

* Most Sendspark login problems are resolved by clearing your browser's cache for sendspark.com.
* Instructions are provided for Edge, Google Chrome, Firefox, and Safari.
* If you still can't log in after clearing your cache, reset your password or log in via Google authentication.

Here are the steps for how to clear your cache on different web browsers. Once you clear your cache, you should be able to log into Sendspark again.

## Edge:

* Go to edge://settings/siteData?searchSubpage=sendspark.com
* Click "Remove all shown"

## Google Chrome

* Go to chrome://settings/content/all?searchSubpage=sendspark.com
* Click "Delete displayed data"

## Firefox

* Go to `about:preferences#privacy`
* Head to "Cookies and Site Data" section
* Click "Manage Data"
* Search for [sendspark.com](https://sendspark.com/)
* Click "Remove all shown"

## Safari

* Select Preferences under the Safari menu.
* Select the Privacy tab.
* Select Manage Website Data.
* Search for [sendspark.com](https://sendspark.com/)
* Click "Remove all"

After you've cleared your cache, if you STILL can't log in, you can try reseting your password or logging in via Google authentication.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why can't I log in to Sendspark?">
    Login trouble is most often caused by cached browser data. Clearing your cache for sendspark.com usually restores access right away.
  </Accordion>

  <Accordion title="How do I clear my cache for Sendspark?">
    It depends on your browser. In Edge and Chrome, open the site data settings for sendspark.com and remove the shown data. In Firefox and Safari, open the privacy settings, manage website data, search for sendspark.com, and remove all shown. See the browser-by-browser steps above.
  </Accordion>

  <Accordion title="I cleared my cache and still can't log in. What now?">
    Try resetting your password, or log in via Google authentication instead.
  </Accordion>

  <Accordion title="Which browsers are covered here?">
    This guide includes cache-clearing steps for Microsoft Edge, Google Chrome, Firefox, and Safari.
  </Accordion>
</AccordionGroup>

## Related articles

* [Locked Out of My Account / Lost Account Access](/locked-out-of-my-account-lost-account-access)
* [How to Change Your Email Address and Password](/how-to-change-your-email-address-and-password)
* [How to Clear Site Data](/how-to-clear-site-data)

*Updated July 2026.*