> ## Documentation Index
> Fetch the complete documentation index at: https://help.sendspark.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Locked out of my account / Lost account access

> Learn how to regain access to your locked Sendspark account by providing verification details to our support team for quick recovery.

If you're locked out of your Sendspark account — for example after an email domain change or a forgotten password — email [support@sendspark.com](mailto:support@sendspark.com) with verification details: your last payment amount and date, how long you've been a user, whether the account is active, and the name and subject of your last recorded video. The more detail you provide, the faster we can help.

Have you recently lost access to your account due to an email domain change? Perhaps you no longer have access to your inbox and have forgotten your Sendspark password.

Kindly send us an email at [support@sendspark.com](mailto:support@sendspark.com) with the following questions answered:

**-What was the amount of the last payment you made?**

**-What is the date of your last Sendspark charge?**

**-How long have you been a Sendspark user?**

**-Is your account currently active?**

**-What is the name of the video you last recorded?\
-What was the last video you recorded and what was it about?**

The more information you provide, the faster we can help you. :)\
​**​**\
If required, we will ask for more information depending on each circumstance

## Key takeaways

* To recover a locked account, email [support@sendspark.com](mailto:support@sendspark.com) with your verification details.
* Include your last payment amount, the date of your last charge, how long you've been a user, whether the account is active, and the name/subject of your last recorded video.
* The more information you provide, the faster support can help you regain access.
* Depending on the circumstance, support may ask for additional information.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How do I regain access to my locked Sendspark account?">
    Email [support@sendspark.com](mailto:support@sendspark.com) with the verification questions answered. Support will use those details to confirm your identity and help restore access.
  </Accordion>

  <Accordion title="What details should I include in my email?">
    Answer these: the amount of your last payment, the date of your last Sendspark charge, how long you've been a Sendspark user, whether your account is currently active, and the name of the last video you recorded (and what it was about).
  </Accordion>

  <Accordion title="I lost access after an email domain change or forgot my password — can I still recover the account?">
    Yes. Whether you lost access due to an email domain change, no longer have access to your inbox, or forgot your password, send the verification details to support and they'll help you recover the account.
  </Accordion>

  <Accordion title="How can I speed up account recovery?">
    Provide as much of the requested information as you can — the more detail you include, the faster support can help. They may also request more information depending on your specific circumstance.
  </Accordion>
</AccordionGroup>

## Related articles

* [Log-in Issues: Troubleshoot](/log-in-issues-troubleshoot)
* [How to Change Your Email Address and Password](/how-to-change-your-email-address-and-password)
* [How to Clear Site Data](/how-to-clear-site-data)

*Updated July 2026.*