> ## Documentation Index
> Fetch the complete documentation index at: https://help.sendspark.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Instant Integration: Zendesk
> Set up Sendspark Chrome extension to send personalized video messages directly in Zendesk tickets for faster customer support.
With the Sendspark Chrome extension installed, you can record and send personalized video messages directly inside Zendesk tickets. Click the Sendspark icon in the compose window, record a new video (or insert your last recording, request one, or pick from your library), preview and edit it, then insert it into your reply and send — all without leaving Zendesk.
## Key takeaways
* Requires the [Sendspark Chrome extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph) and a Chrome browser; then Sendspark appears in the Zendesk compose window automatically.
* Record a new video, add your last recording, send a video request, or pull from your Video Library.
* Edit without leaving Zendesk: trim, add a template (page text, CTA buttons, embedded calendar), or stitch videos together.
* Click **Insert Video** to drop it into your Zendesk message, then send.
Sendspark helps you solve tickets faster and more personally with video messages inside of Zendesk.
***
## Before you get started:
Please install the [Sendspark Chrome Extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph) to use the Zendesk integration.
As long as you have the Chrome Extension installed, you’ll automatically be able to access Sendspark from Zendesk.
Install Chrome Extension
***
## How to Send Videos in Zendesk
## 1. Click the Sendspark Icon in Zendesk
Create a **new conversation**or open an**existing conversation in Zendesk**. You’ll see the Sendspark logo appear in the compose window next to the native Zendesk options.
**Note:** you must have the [Sendspark chrome extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph/related?hl=en-US) installed and be using a Chrome browser to see the Sendspark icon.
## 2. Record a New Video
Click **Record New Video**.
This will launch the Sendspark Chrome Extension, so you can record a video of yourself or your screen, right from here!
Alternatively, you can choose from the list of options:
* **Request Video** — inserts a [video request link](https://www.sendspark.com/video-platform/request-videos) to easily get a video recording or testimonial from your custome
* **Add Last Recording** — inserts the last Sendspark video you recorded
* **Video Library** — opens your Sendspark dashboard to find or manage existing videos
## 3. Preview Video
After you record your video, you'll be able to preview and edit the video before sending it to your customer.
## 4. Edit Video
You can trim your video, add a template, or combine it with another video, all without leaving Zendesk.
* Click on **"Select Template"** to add page text, call-to-action buttons, and an embedded calendar to videos in one click. You can edit templates in the Templates tab in Sendspark.
* Click the\*\*"video +"\*\*button to stitch another video to your recorded video. This is helpful when you want to share a personalized note along with a pre-recorded demo video.
* Click the **"scissors"** button to trim your video before sending it off
* And click the\*\*"pencil"\*\* icon to open this video in a new tab inside of Sendspark for more customization.
## 5. Insert into Message
When you're ready to send, click **Insert Video** to insert it into your Zendesk message
## 6. Send
That's it! You're all set to send your video to your customer.
## Happy Recording!
Let us know if you have any questions, we're happy to help!
## Frequently asked questions
You must have the [Sendspark Chrome Extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph) installed and be using a Chrome browser. Once installed, Sendspark is automatically available from Zendesk.
The Sendspark logo appears in the compose window next to the native Zendesk options only when the Chrome extension is installed and you're using a Chrome browser. Install the extension and use Chrome to see it.
Yes. You can trim your video, add a template (page text, call-to-action buttons, and an embedded calendar), or stitch another video to it — all without leaving Zendesk. You can also open the video in a new Sendspark tab for more customization.
Yes. Choose **Request Video** to insert a video request link, which makes it easy to collect a recording or testimonial from your customer.
*Updated July 2026.*
**Note:** you must have the [Sendspark chrome extension](https://chrome.google.com/webstore/detail/sendspark-video-and-scree/blimjkpadkhcpmkeboeknjcmiaogbkph/related?hl=en-US) installed and be using a Chrome browser to see the Sendspark icon.
## 2. Record a New Video
Click **Record New Video**.
This will launch the Sendspark Chrome Extension, so you can record a video of yourself or your screen, right from here!
Alternatively, you can choose from the list of options:
* **Request Video** — inserts a [video request link](https://www.sendspark.com/video-platform/request-videos) to easily get a video recording or testimonial from your custome
* **Add Last Recording** — inserts the last Sendspark video you recorded
* **Video Library** — opens your Sendspark dashboard to find or manage existing videos
## 3. Preview Video
After you record your video, you'll be able to preview and edit the video before sending it to your customer.
## 4. Edit Video
You can trim your video, add a template, or combine it with another video, all without leaving Zendesk.
* Click on **"Select Template"** to add page text, call-to-action buttons, and an embedded calendar to videos in one click. You can edit templates in the Templates tab in Sendspark. 
* Click the\*\*"video +"\*\*button to stitch another video to your recorded video. This is helpful when you want to share a personalized note along with a pre-recorded demo video. 
* Click the **"scissors"** button to trim your video before sending it off 
* And click the\*\*"pencil"\*\* icon to open this video in a new tab inside of Sendspark for more customization. 
## 5. Insert into Message
When you're ready to send, click **Insert Video** to insert it into your Zendesk message
## 6. Send
That's it! You're all set to send your video to your customer.
## Happy Recording!
Let us know if you have any questions, we're happy to help!
## Frequently asked questions