On January 19, 2022 we updated the way that we track video engagement data for Sendspark videos.

The good news is that you now have a lot more insight into WHO is watching videos, and individual viewer sessions.

The bad news is that video engagement data from before January, 2022 is no longer visible in Sendspark.

However, you can still access this data:

To see the engagement statistics for individual videos, please contact us through our support chatbot or support@sendspark.com with the video link.

We will look up the Total Visits, Total Plays, Total Likes, and Total Clicks for that video and share them with you.

Please note, we only started tracking Viewer Insights on January 19, 2022, so we will not be able to pull that data for you.

To see all-time data for Total Visits, Total Plays, Total Likes, and Total Clicks in your Admin tab, please click the Switch to Legacy Analytics at the top right of your screen.

This will show you the data for the entire time your Sendspark account has existed.

However, you might notice some data discrepancies, because we are now tracking data a different way.

Please note, the "total videos" number will stay the same, because that is not affected by the new analytics.