Overview
Sendspark is built to help teams stand out through short, personalized video messages used in sales, onboarding, follow-ups, and customer communication.
While Sendspark does not enforce a strict video length limit, shorter recordings are strongly recommended for the best and most reliable experience.
Recommended video length
Based on how Sendspark’s infrastructure is designed and optimized, we recommend keeping individual recordings around 15 minutes or less.
Videos within this range:
Process more reliably
Render faster
Are less likely to encounter errors
Align better with Sendspark’s primary use cases
Longer recordings may still be possible, but they fall outside the scenarios Sendspark is optimized for.
Why shorter videos work better
Sendspark prioritizes:
Speed and reliability
Efficient video processing
Consistent playback across devices and email platforms
As video length increases (for example, 30–60+ minutes):
Processing time increases significantly
The likelihood of processing issues rises
Errors or stalled processing become more common
This is not a bug, but a reflection of how the platform is designed.
If you experience processing issues
If you encounter recording or processing errors, the first troubleshooting step we recommend is to:
Reduce the video length
Split the content into multiple shorter recordings
In many cases, keeping videos closer to 15 minutes or less resolves these issues.
Intended use cases for Sendspark
Sendspark works best for:
Personalized sales outreach
Follow-ups and check-ins
Short demos or explanations
Customer onboarding
Support responses
These use cases benefit from concise, focused videos rather than long-form recordings.
When long-form video may be a better fit elsewhere
If your workflow requires:
Webinars
Training sessions
Long presentations
Extended recordings (30–60+ minutes)
A platform designed specifically for long-form video recording and hosting may be a better fit, with Sendspark used for personalized communication and linking when needed.
Summary
Sendspark does not enforce a strict video length limit
Shorter videos provide the best reliability and performance
Recording around 15 minutes or less is strongly recommended
Longer videos may work, but are more likely to encounter issues