> ## Documentation Index
> Fetch the complete documentation index at: https://help.sendspark.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Close - Send Personalized Videos at Scale

> Learn to send personalized videos at scale with Close integration. Set up video templates, customize banners, and automate outreach.

To send personalized videos at scale with Close, customize your video's header, message, and CTA in Sendspark, enable the Close integration from Share Video, copy your Close video code, and paste it into a Close email template. Then send that template to contacts so merge tags personalize each video automatically.

## Key takeaways

* Customize three elements in the Sendspark editor before sharing: the **header**, the **message**, and the **call to action**.
* Enable Close from the **Share Video** menu; if it's not listed, click **Edit/Add**, search "Close", and save changes.
* Personalize the video banner with any **merge tag that Close supports**, and always add a space after each merge tag so text doesn't run together.
* Paste the copied Close code into a **Close email template** (Settings → Template → New Template), then send it to contacts. Test by emailing yourself first.

This guide walks you through how to send personalized videos at scale using Sendspark's Close integration. You'll learn how to customize your video, set up the Close integration, create email templates, and send personalized videos to your contacts.

## Prerequisites

* A Sendspark account with videos in your library
* A Close account with access to email templates and contacts
* Basic understanding of merge tags (optional - we'll link to additional resources)

## Step 1: Access Your Video Editor

1. Navigate to your Sendspark video library
2. Click on any video you want to personalize
3. This will open the edit section where you can customize your video

## Step 2: Customize Your Video

In the edit section, you can customize three key elements:

* **Header:** The title that appears above your video
* **Message:** Personal text that accompanies your video
* **Call to Action:** The button or link you want viewers to click

**Note:** For detailed information on how merge tags work in these sections, refer to our merge tags documentation.

## Step 3: Set Up Close Integration

1. Click **Share Video**
2. Look for the **Close** option in the sharing menu
3. If you don't see Close listed:

* Click **Edit** or **Add**
* Type "Close" in the search field
* You should see a checkmark appear next to Close
* Click **Save Changes**

4. The Close option will now appear in your sharing menu

## Step 4: Customize Your Video Banner

1. Click **Customize** to access banner settings
2. Add merge tags to personalize the banner for each recipient
3. You can use any merge tag that Close supports

## Step 5: Copy Your Video Code

1. Select the Close integration option
2. Click to copy the Close code
3. Keep this code ready for the next step

## Step 6: Create an Email Template in Close

1. In your Close account, navigate to **Settings**
2. Select **Template** option
3. Click **New Template**
4. Paste your copied Sendspark code using Ctrl+V (or Cmd+V on Mac)
5. Add your subject line and template name
6. Save your template

**Tip:** Creating templates makes it much easier to send personalized videos at scale. You can reuse these templates for multiple campaigns.

## Step 7: Send Your Personalized Video

1. Go to **Contacts** in Close
2. Select the contact you want to email
3. Click **Email**
4. Choose **Template** and select the template you just created
5. Send the email

## Step 8: Verify Your Email

Once sent, check how your email appears to recipients:

* The personalized banner should display correctly
* Merge tags should be replaced with actual contact information
* The video should be embedded and clickable

## Important Tips

**Tip:** Always include a space after merge tags in your customization fields. Without proper spacing, merge tags and surrounding text will run together, creating a poor user experience.

**Tip:** Test your email template by sending it to yourself first to ensure all merge tags are working correctly and the formatting looks professional.

## Video Tutorial

<iframe src="https://www.youtube.com/embed/yUo-Co4QmEE?rel=0" allow="autoplay; fullscreen; picture-in-picture; encrypted-media" allowFullScreen />

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What do I need before I start?">
    A Sendspark account with videos in your library, a Close account with access to email templates and contacts, and a basic understanding of merge tags (optional — resources are linked in the guide).
  </Accordion>

  <Accordion title="What if I don't see Close in the sharing menu?">
    Click **Share Video**, then **Edit** or **Add**, type "Close" in the search field, and confirm the checkmark appears next to Close. Click **Save Changes** and the Close option will now appear in your sharing menu.
  </Accordion>

  <Accordion title="How do I create the email template in Close?">
    In Close, go to **Settings**, select **Template**, and click **New Template**. Paste your copied Sendspark code with Ctrl+V (or Cmd+V on Mac), add a subject line and template name, then save. Templates make it easy to reuse across multiple campaigns.
  </Accordion>

  <Accordion title="Why are my merge tags running into the surrounding text?">
    Always include a space after merge tags in your customization fields. Without proper spacing, the merge tag and the text next to it run together, creating a poor experience for the recipient.
  </Accordion>

  <Accordion title="How do I check my email looks right before sending?">
    Send the template to yourself first. Confirm the personalized banner displays correctly, merge tags are replaced with actual contact information, and the video is embedded and clickable.
  </Accordion>
</AccordionGroup>

## Related articles

* [Close — Send Dynamic Videos](/close-send-dynamic-videos)
* [Instant Integration: Close CRM](/instant-integration-close-crm)
* [Use Merge Tags to Personalize Videos at Scale](/use-merge-tags-to-personalize-videos-at-scale)
* [How Merge Tag Fallbacks Work](/how-merge-tag-fallbacks-work)

*Updated July 2026.*