Videos are a great way to make your emails more engaging and effective. Especially if you're using Customer.io to onboard new users, videos will help your customers see exactly what steps they should be taking - right from their inbox!

In this article, we will show you how to embed videos in your Customer.io email. This means that the video will play directly in-email wherever it is supported.

In cases where video is not supported in email, Sendspark supplies a fallback image, so your recipient will see a preview image of the video, and be able to click to play the video on an external landing page. (See which email clients support video).

Here is how to embed videos in Customer.io emails:

1. Create a new email in Customer.io

Log in to Customer.io and create a new email. You can use any of their email options: drag-and-drop, rich text, code, or a pre-built template. All emails will work!

2. Drag in an HTML content block

3. Make your video in Sendspark

Record, request, or upload your video in Sendspark. If you don't have an account yet, sign up here.

4. Click "share," and then copy the email embed code

5. Paste the code snippet into your Customer.io HTML block

That's it!

Always make sure to send a test email to yourself to make sure you're happy with how the video shows up in different email providers.

If you have any questions at all, please reach out and we'll be happy to help you!

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